Agentic AI Platform for Customer Experience, Built for Enterprise
Empower your customers, agents & business with an AI-first platform powered by intelligent AI Agents to tackle your industry challenges, drive decisions autonomously, and orchestrate with humans & AI for end-to-end automation – creating futuristic experiences, effortlessly.
Products
Everything You Need to Fully Automate Customer Support in One Platform
Don’t just take our word for it. We’ll let the product do the talking.
AI Agents Trained on 1B+ Minutes of Real Conversations
Put AI Agents in front of every channel – customers get instant, accurate help; humans only step in when it matters.
Explore Self-Service
AI Agents for Voice Support
Learn More
Low-latency voice agents that resolve routine calls, verify identity, and complete requests for both inbound and outbound.
AI Agents for Non-Voice Support
Learn More Automate fast, accurate, empathetic support on Email, WhatsApp, Instagram, Facebook, and more—with smooth human handoff.
Observability Platform
Learn More Trace every agent interaction end-to-end, watch live outcomes, and step in when needed—all in one view.
Give Agents Superpowers, Not More Tabs
A unified console with AI Agents and automation – shrinks handle time, lifts FCR, and kills busywork.
Explore Agent Suite 
Advanced Ticketing
Learn More Auto-classify, dedupe, and route with intents and SLAs; Customer 360 keeps context so queues move fast.
AI Agents for Support Teams
Learn More Real-time guidance, next-best actions, one-click knowledge, and workflow automation to resolve accurately—faster.
Reports & Analytics
Learn More Real-time dashboards and drill-downs that tie every interaction to outcomes and reveal where to improve next.
See What’s Working. Fix What Isn’t.
Quality, intelligence, and feedback that turn conversations into product and process improvements
Explore Insights 
AI Agents for Quality Audits
Learn More Score 100% of interactions for accuracy, compliance, and empathy—then auto-coach with evidence.
Conversation Intelligence
Learn More Surface intents, broken journeys, and product issues to understand customers and prioritize what to automate next.
GenAI Surveys & Feedback Management
Learn More Trigger contextual surveys, summarize verbatims, and auto-open tasks to close the loop.
Support Your Team Like You Support Your Customers
AI Agents and a modern service desk that resolve HR and IT requests fast – without Slack-swivel.
Explore EX 
AI Agents for Employee Experience
Learn More Answers policies, resets access, kicks off workflows, and drafts docs—so teams move faster and focus deeper.
Service Desk
Learn More Unify internal support across HR/IT with smart intake, routing, self-service, and rapid resolutions to keep employees productive.
Workspaces
Learn More One hub for chats, files, and tasks; collaborate naturally, automate the busywork, and stay locked on high-impact work.
Agentic AI
Agentic AITrained on real human conversations, our AI Agents understand nuance and empathy – so they connect, decide, and act with accuracy.
Explore
Accolades
Loved by Customers,
Celebrated by Experts
Here’s how industry leaders and peers recognize our commitment to delivering exceptional solutions.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Security & Compliance
Secure by design. Enterprise-grade.
End-to-end encryption, least-privilege access, continuous testing, and independent certifications.
See Kapture working for you.
Get a 30-minute demo tailored to your industry and stack. We’ll map your top intents, show live AI Agents, and quantify impact on AHT, FCR, and deflection – no fluff.
Personalized Demo
Are We Really Ready for Autonomous CX?
Find out how CX leaders are preparing for this shift, the opportunities, challenges, and what real readiness looks like across organizations.
Learn More
+1(415) 319-8777 (USA)
enquiries@kapture.cx
