Deliver Hyper-personalized CX with the Power of Vertical AI
Empower your customers, agents, and business with Kapture, an AI-native customer experience platform that delivers end-to-end tailored support for your unique industry, across every channel, effortlessly.
Verticalized CX Solution
Built To Solve Your Unique Challenges
It’s time to move beyond impersonal solutions. Kapture delivers industry-specific solutions with AI, tailored workflows, and seamless automation, ensuring efficient, personalized, and impactful support.
Customers
Trusted by 1000+ Enterprises to Transform Customer Experience and Drive Growth
Accolades
Loved by Customers
Celebrated by Experts
94%
of our customers stand by Kapture CX as their
top recommendation
Put Your Customers
at the Heart of Your Business
Kapture’s AI-powered unified CX platform empowers your team with the tools and insights needed to deliver outstanding customer service. Build lasting relationships, drive repeat business, and turn every interaction into a step forward.
Deflect queries up to
90%
with AI self-serve options
Speed up resolutions by
70%
with AI service suite
Boost CSAT by
28%
with personalized experiences.
Unified CX
Seamlessly Connect the Dots
Across Your Support Journey
Self-Serve 2.0
Give Your Customers Intelligent, Intuitive & Instant Support at Their Fingertips
Help customers help themselves. Empower them to solve issues independently with intelligent, contextual, empathetic self-service that feels personal on their preferred platform.
Offer contextual, value-driven self-service options across platforms powered by Customer Data & Vertical LLMs for your industry.
Conversational AI Chatbots, equipped with decision-making skills and sentiment analysis, provide seamless support, anytime.
With GenAI Knowledge Base, create and share multilingual articles, from simple FAQs to complex topics, for your global customers.
Voice Assistance
AI Voice Bots leverage customer data and sentiment analysis to deliver instant, hyper-personalized support.
Agent Suite
AI-powered Service Suite Designed Just for Your Agents
Empower your agents with everything they need to deliver exceptional support on any channel, all on one intuitive platform. Do more with less, effortlessly!
Advanced Ticketing automatically organizes and prioritizes tickets from any channel, so nothing slips through the cracks.
With Agent Assist & Co-Pilot, agents get AI-suggested responses and step-by-step guidance to accurately resolve issues faster and smarter.
Tata 1mg sees 189%
ROI after switching to Kapture CX
“It’s definitely positive to shift to Kapture CX, and we’ve been here for 5 years since. The tool is going to prove very successful for many entities.”
Anubhav Mehrotra
VP, Customer Experience
AI Smart Ticket Routing assigns tickets based on agent skills, workload, and urgency, ensuring quicker resolutions.
Conversation Intelligence
Capitalize on Contact Center Data to Drive Smarter Decisions
Extract meaningful insights from every customer interaction to enhance support quality and customer experience. Stay proactive and deliver exceptional outcomes at every touchpoint.
Let Auto QA analyze omnichannel customer interactions with AI and ML for agent performance, predict trends, and boost service quality.
Customer Intelligence provides actionable insights based on customer sentiments, delivering hyper-personalized experiences that foster loyalty.
CX Load Prediction helps forecasting demand, allocating resources smartly, and enhancing service quality to boost customer satisfaction.
FCR improvement for Netmeds with Kapture’s AI service solutions.
Insights
Turn Customer Feedback into Actionable Insights
Gather feedback from customers on their preferred channels, uncover hidden insights like trends, patterns, and sentiment with AI, and take the right action at the right time with Kapture Insights.
Powered by GenAI, create targeted surveys for seamless data collection across channels, to understand of your customers’ needs better.
Automate follow-ups with Feedback Loop Management to address feedback promptly, building stronger relationships and loyalty.
Advanced Analysis leverages AI to analyze omnichannel feedback, effortlessly uncovering patterns, trends, and sentiments for deeper customer insights.
Kapture’s Customer Service AI
KAI
Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIIndustry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Testimonials
Voices of Trust Across Industries
Discover how businesses in retail, BFSI, travel, and more are transforming customer experience with Kapture. Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.
Rohil Ahmed
Head-CS Product & TechnologyBigBasket
Kapture has been instrumental in Tata 1mg’s growth. We had shifted to Kapture for 2 reasons – Customizations & Support. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer ExperienceTata 1MG
Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.
Stanley Black & Decker
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran
Head-Customer SuccessNamma Yatri
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.
Rohil Ahmed
Head-CS Product & Technology
BigBasket
Kapture has been instrumental in Tata 1mg’s growth. We had shifted to Kapture for 2 reasons – Customizations & Support. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer Experience
Tata 1MG
Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.
Stanley Black & Decker
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran
Head-Customer Success
Namma Yatri
Witness the next level of customer experience with Kapture CX
Join the 1000+ Enterprises who transformed their CX
while reducing support costs.
