Sep. 04, 2024, Bengaluru: The Bear House, a fast-growing contemporary menswear brand and e-commerce powerhouse, has onboarded Kapture CX, a leading AI-powered customer support automation platform. By integrating Kapture’s omnichannel capabilities, intuitive interface, and streamlined ticket management system, The Bear House aims to significantly enhance its customer service operations.
The Bear House, known for elevating menswear essentials with premium quality and urban luxe aesthetics, has seen remarkable growth, recording a 175% sales increase in 2023-2024. To sustain this momentum, the brand identified the need to address inefficiencies in their existing third-party customer support system, which lacked visibility into past tickets and customer history, leading to operational challenges.
Harsh Somaiya, Co-founder of The Bear House, expressed excitement about the partnership: “At The Bear House, our commitment has always been to provide exceptional experiences to our customers, both through our products and our service. By partnering with Kapture CX, we’re taking a significant step forward in ensuring that our customer support is as elevated and seamless as our brand. The intuitive design and robust capabilities of Kapture CX will allow us to better manage our customer interactions, ensuring that every query is handled with the attention and efficiency it deserves. We’re excited about the positive impact this will have on our customer relationships and our continued growth.”
As The Bear House expands both domestically and internationally, the brand anticipates an increase in customer interactions across various touchpoints. With Kapture CX’s user-friendly platform, The Bear House aims to handle customer queries more efficiently, creating a seamless experience across multiple communication channels, including social media and inbound communications.
Gaurav Juneja, CRO of Kapture CX, commented on the successful integration: “We’re proud to add The Bear House, a fast-growing brand, to our portfolio of successful retail and eCommerce partnerships. Our experience in transforming customer support for leading brands enabled us to streamline and automate their operations with unmatched speed. What typically takes 30 days or more, we accomplished in less than a week—setting a new gold standard and exceeding their expectations. We deeply value their trust and are committed to delivering an exceptional experience that supports their continued growth.”
The Bear House’s decision to switch to Kapture CX was driven by the need for a more robust, omnichannel support system that consolidates all customer interactions in one unified dashboard. Kapture CX’s ease of use also simplifies training for new agents, enabling faster onboarding and adaptation.
With a focus on innovation and customer-centricity, The Bear House is poised to continue its upward trajectory. The swift implementation of Kapture CX, combined with its advanced features, promises to provide a superior customer service experience that aligns with the brand’s commitment to excellence.
About Kapture CX
Kapture CX is an enterprise-grade, AI-powered omnichannel Customer Experience management platform, specializing in customer support. With a deep focus on evolving customer expectations, Kapture transforms good customer experiences into great ones. Serving over 1000 businesses across 16 countries, Kapture’s expertise spans five key industries: Retail, BFSI, Travel, Energy, and Consumer Durables.
Author
Navneet Kaur
Manager- Marketing
