Bangalore, India; 24th Sep 2024: G2, the world’s largest business software marketplace, has again named Kapture CX, a leader in the Helpdesk category in G2’s Fall 2024 Report. G2 is a trusted source of business software data. G2 has over 1.7 million verified user reviews to help buyers evaluate solutions.
G2 Grid Reports are released quarterly and rank products based on reviews gathered from its community and data aggregated from online sources and social networks. Products in the Leader quadrant are “rated highly by G2 users and have substantial market presence scores.
Kapture CX takes the top spot in multiple categories
G2’s quadrant grid visually represents software vendor rankings for specific categories. Each vendor’s position on the grid is determined by customer satisfaction ratings based on G2 reviews and the software provider’s market presence, calculated based on data from different online sources. Kapture CX received 181 report inclusions and received a total of 36 badges. Compared to last season’s, we increased our coverage in 21 additional reports and improved our ranks in 46 reports.
With high-rated customer reviews on G2 and a strong brand presence, Kapture CX is recognized as leaders, momentum leaders, and high performers in multiple grids, including:
- G2 Grid Report for Helpdesk
- G2 Grid Report for Social Customer Service
- G2 Grid Report for Customer Self-Service
- G2 Grid Report for Field Service Management
- G2 Grid Report for Help Desk
- G2 Grid Report for Live Chat
Outstanding customer reviews
Our outstanding performance in G2’s Fall 2024 Reports couldn’t have happened without our customer advocates. As of December 2023, Kapture CX boasts an average rating of 4.3 stars out of 5.
Here are some of the reviews Kapture CX has received:
- “We’ve been using Kapture CX for the last 3 years and it has improved our functionality greatly” ⭐⭐⭐⭐⭐
They’re able to constantly adapt to our changing business needs. It has been easy to use and allowed us to increase our customer satisfaction with its wide number of features. The UI/UX is simple to understand and has allowed for new employees to learn how to use Kapture CX quickly and easily. The constant support of the project manager has been of invaluable help in making sure everything is operating smoothly 24/7.
- “I have been using Kapture for the last 4 months in my organization and it helped me a lot.” ⭐⭐⭐⭐⭐
- “It’s a very sorted platform for all your queries”⭐⭐⭐⭐⭐
Seamless experience allowing us to check out respective minor-to-minor details across multiple platforms
We’ve long been committed to building products and features that empower over 1000+ global enterprises to empower them to provide their customers with delightful experiences.
About Kapture CX
Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy, and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
