Provide & Scale
Support on Instagram Smartly
with AI Chatbots
Automate customer service workflows, craft personalized interactions, and provide exceptional support—all through Instagram. Connect with your audience on the platform they love while effortlessly scaling your support operations to meet demand.
1000+ Enterprises Trust Kapture
Built For Your Enterprise
Connect, Engage, and Delight:
Transform Your Customer Service
with Instagram Chatbots
Give your customers round-the clock, hyper-personalized support with the power of Vertical AI and Smart Automation.
Stay Connected with Customers Anytime, Anywhere
With Instagram chatbots, your business is always open! Provide 24/7 support on the world’s favorite app, ensuring your customers receive instant responses no matter the time zone. You’ll never miss an opportunity to assist and engage.
Boost Engagement with Instant, Proactive Conversations
Deliver fast, personalized support that makes customers feel heard and valued. Kapture’s Instagram Chatbots enable real-time interactions, improving customer satisfaction while building trust and loyalty with every conversation.
Automate Answers to Common Questions
Easily handle FAQs with automated, accurate responses. Instagram Chatbots help you save time and resources by instantly addressing frequent queries, significantly reducing agent workload & streamlining customer service operations.
Kapture’s Instagram Chatbots
Elevate Customer Experiences with Kapture’s Instagram Chatbots
Kapture’s Instagram Chatbot is your brand’s direct line to customers, right where they already are—on your Instagram profile, shops, and stories. It automates responses to common queries, handling up to 90% of interactions, allowing your support team to focus on high-priority requests. By engaging customers instantly, you create personalized, meaningful conversations that scale effortlessly.
But it’s more than just automation. Kapture’s Instagram Chatbots help you gather valuable data and insights, enabling you to refine your communication strategy and build long-lasting relationships. Every message feels personal, ensuring your customers feel valued and understood—always there to help on their preferred platform.
Customer Experience AI
AI trained on Industries and Customers for Personalized Support
Kapture’s Instagram Chatbots are powered by AI that’s built for customer support. It’s trained on Vertical LLMs, understanding your unique industry needs and speaking your customers’ language. By leveraging customer data, these chatbots deliver hyper-personalized solutions, making every interaction feel tailored and relevant.
Using Advanced NLP, Sentiment Analysis, and GenAI, Kapture’s Chatbots accurately grasps the intent behind every conversation and instantly responds in the most empathetic and effective way. The result? More satisfied customers, better engagement, and a smoother, more efficient support experience.
Efficiency & Productivity
Work smart not hard with intelligent automation
Let Instagram Chatbots take charge of routine inquiries and notifications, ensuring your team stays focused on high-impact tasks. From handling queries or order updates to sending timely reminders and special offers, these chatbot automate essential workflows, keeping customers informed and engaged without overwhelming your support team.
It’s a smarter way to deliver fast, reliable support while driving productivity and keeping your customers in the loop—all through their favorite platform.
Continuous Support
Always On and Always Efficient with Instagram Chatbots
Your support doesn’t take a break—neither does Kapture’s Instagram Chatbots. Providing round-the-clock support, it effortlessly automates conversations, handling frequent questions and collecting valuable customer data, even while your team is offline. Customers get the help they need, whenever they need it.
When an issue requires more attention, these chatbots smartly assign queries to the right agents best suited to solve them, ensuring nothing slips through the cracks. It’s continuous, reliable support – so your customers always feel taken care of, no matter the time.
Drag-and-Drop
Design Instagram Chatbots in Minutes—No Coding Required
With Kapture’s intuitive drag-and-drop builder, creating your Instagram Chatbots is as easy as clicking and dropping elements into place. No coding skills are needed—just a simple interface that lets you design and deploy your bot in under 10 minutes.
Seamlessly integrate the chatbot with your everyday apps to streamline workflows and enhance customer interactions. Whether you’re automating responses or personalizing conversations, it’s fast, effortless, and built to fit your needs.
Reports & Analytics
Get actionable insights that will make a real difference
Track every interaction with detailed analytics that measure performance and highlight areas for improvement. From response times to customer preferences, Kapture’s Instagram Chatbots give you the data you need to refine your customer experience strategy and boost engagement.
With comprehensive reports and easily comprehensible dashboards, stay on top of common issues and trends, ensuring your support stays responsive and efficient. Get insights to continuously improve customer experiences and drive better results.
Verticalized Solutions
Tailored for your Industry
Retail
Offer instant, personalized support and real-time order tracking for a seamless shopping journey.
Travel
Simplify flight, hotel, and car bookings while managing travel itineraries effortlessly.
BFSI
Provide account access, payment options, and tailored financial advice all in one place.
Consumer Durables
Deliver instant product support, schedule service appointments, and send timely recall alerts.
Energy & Utilities
Provide payment updates, report outages, and monitor energy consumption with ease.
Digital Native
Enhance user onboarding, provide contextual guidance, and foster effortless support.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIThe Kapture Advantage
Created for customer support.
Created for you.
Omnichannel: From Facebook to WhatsApp, Kapture Bots deliver prompt, consistent support, ensuring every question is addressed.
Proactive Guidance: More than just responses—Kapture Bots expertly navigate customers through solutions with clear, step-by-step guidance.
Seamless Integration: Fits perfectly into your existing ecosystem, boosting support capabilities without interrupting your operations.
Precision in Responses: Answers by understanding industry-specific terms, leading to more effective conversations with customers.
Faster Resolution Times: In-depth industry knowledge allows for quicker resolution of customer issues.
Dynamic Learning: Continuously improves with each customer interaction, along with seamless agent escalation when required.
Personalization: Uses data-driven personalization, sentiment analysis, and intent recognition to understand and respond to customer needs.
Real-time Decision Making: Analyzes the current interaction context to offer immediate, relevant solutions.
Customer Journey Tracking: Monitors past interactions, purchases, and preferences to enhance current support.
Omnichannel Bots
Omnichannel: From Facebook to WhatsApp, Kapture Bots deliver prompt, consistent support, ensuring every question is addressed.
Proactive Guidance: More than just responses—Kapture Bots expertly navigate customers through solutions with clear, step-by-step guidance.
Seamless Integration: Fits perfectly into your existing ecosystem, boosting support capabilities without interrupting your operations.
Vertical-Focused LLMs
Precision in Responses: Answers by understanding industry-specific terms, leading to more effective conversations with customers.
Faster Resolution Times: In-depth industry knowledge allows for quicker resolution of customer issues.
Dynamic Learning: Continuously improves with each customer interaction, along with seamless agent escalation when required.
Personalization & Decision-Making Skills
Personalization: Uses data-driven personalization, sentiment analysis, and intent recognition to understand and respond to customer needs.
Real-time Decision Making: Analyzes the current interaction context to offer immediate, relevant solutions.
Customer Journey Tracking: Monitors past interactions, purchases, and preferences to enhance current support.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PlI information so that your support team can access only necessary information.
FAQS.
Frequently Asked Questions
An Instagram chatbot is an AI-powered virtual agent that automates conversations with customers on Instagram. It handles common inquiries, provides personalized resolutions with real-time data, and streamlines customer support—right through your Instagram profile, shops, and stories.
The chatbot engages customers by responding to messages and queries automatically. It uses Vertical LLMs, Natural Language Processing (NLP), Sentiment Analysis, and Customer Data to understand the intent behind each interaction and provide the most appropriate response, ensuring a smooth and personalized experience.
Yes, Instagram Chatbots seamlessly integrate with Instagram Stories, allowing businesses to interact with customers directly through polls, questions, and other interactive features, creating more dynamic and engaging conversations.
Absolutely. Kapture’s Instagram Chatbot is trained on industry-specific models, meaning it can speak your customers’ language and adapt to the unique needs of your business. It also integrates easily with your workflows, helping to automate routine tasks and inquiries.
The chatbot can answer a wide range of questions—from product details and shipping information to order status and common customer inquiries – all in real time. It handles up to 90% of routine queries, freeing up your team to focus on more complex issues.
Yes, the chatbot is equipped to manage complex requests. When an issue requires more attention, it smartly escalates or assigns the query to the right agent, ensuring no request goes unanswered.
Yes, Instagram chatbots use Customer Service AI and machine learning to continuously improve its responses based on customer interactions. It learns from past conversations, adapting and refining its ability to provide more accurate and relevant answers.
Definitely. Kapture’s Instagram Chatbots easily integrate with your current support tools and systems, allowing for seamless workflows and a unified customer experience across all channels.
Absolutely! We prioritize your security. Our Instagram Chatbots use robust encryption to protect your data and ensure secure interactions. Regular updates and security measures are in place to safeguard customer information and maintain privacy.
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