Swift, Seamless & Secure Support
Your Clients Can Always Bank On
From intelligent Voice Bots and instant Self-Serve to Advanced Ticketing and Conversation Intelligence, Kapture ensures every customer interaction is seamless and impactful. Automate and simplify processes around loans, claims, and more—all on an integrated, secure CX platform built to grow with you.
Leading Financial Enterprises Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Success Metrics
Boost Metrics That Truly Matter
Count on Kapture to bring down costs, improve ROI, boost agent productivity, and deliver customer experiences like you’ve always wanted to.
90%
Query Deflection
Deflect incoming queries with AI and smart automation – empowering customers to find solutions independently.
35%
More Productive
AI gives agents the support they need – instant answers, contextual guidance, refined responses, and more so agents can solve more tickets in less time.
30%
Cost Reduction
Save significantly on operational and workforce costs while ensuring enhanced security and utilizing the power of Native LLMs, all at a fraction of the traditional expense.
40%
Increase in CSAT Scores
Faster response times combined with highly personalized interactions create a seamless customer experience, directly contributing to improved CSAT scores.
For the BFSI Ecosystem
Kapture empowers exceptional experiences in every financial interaction
Count on Kapture to bring down costs, improve ROI, boost agent productivity, and deliver customer experiences like you’ve always wanted to.
Lending
Offer loans, manage repayments, modify payment terms, and proactively minimize NPAs to ensure sustained financial health and customer satisfaction.
Insurance
Streamline policyholder support from policy selection to claims processing. Automate renewal reminders and policy updates with ease.
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Wealth & Asset Management
Present investment options, personalized recommendations, facilitate inheritance & legacy planning, and simplify tax strategy.
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Payments
Present investment options, personalized recommendations, facilitate inheritance & legacy planning, and simplify tax strategy.
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Trading
Empower seamless, instant trading, and portfolio monitoring with pertinent reminders, and personalized advice.
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FinTech
Promote savings, enable personal finance management & bill payments, and offer unconventional investment options.
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CX Solutions That are Crafted to Perfection
An enterprise-ready, Gen AI-powered customer experience platform with a deep focus on customer support automation. Transform good experiences into great ones, wherever your customers are!
Self-Serve 2.0 for BFSI
Intercept Issues Before They Compound
Customers’ expectations and preferences are changing – they need access to their accounts 24×7, they want variety in offerings, and they expect seamless support, no matter where they are.
Offer fast, personalized, and accessible support across all channels, ensuring every customer interaction is effortless and seamless. Kapture’s Self-Serve Bots provide round-the-clock, conversational assistance for common requests and queries across your customers’ preferred channels, while AI-powered Knowledge Base empowers your customers to find the answers they need quickly.
Deliver hyper-personalized recommendations and resolutions based on individual profiles while reducing agent involvement by guiding customers to instant resolutions.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
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Kapture’s Email Bots combine lightning-fast responses with a personal touch, transforming every interaction into a memorable experience. With smart automation, watch your team soar as they focus on building connections. Learn More
Automate workflows, personalize interactions, and deliver exceptional support on WhatsApp, the world’s most popular messaging platform. Learn More
Automate customer service workflows, craft personalized interactions, and provide exceptional support—all through Instagram. Connect with your audience on the platform they love! Learn More
Kapture’s Facebook Chatbot is here to engage your customers anytime, anywhere. Quick answers and helpful assistance without the wait – simplify customer interactions and create memorable experiences that keep them coming back for more. Learn More
Agent Suite for BFSI
Invest In Agents To Enhance Support
Being customer-centric is essential for customers to invest in you. They expect personalized, attentive service that addresses their unique needs and concerns.
Equip your support agents with tools that streamline workflows and ensure quick, accurate resolutions. Kapture Agent Suite empowers agents to manage complex inquiries effortlessly, from loan applications and investment advice to disputes and account closures.
With features like Smart Ticket Routing and Customer 360, the right agents get the right tickets, and are able to explore a complete view of each customer. Real-time support through Live Chat and AI-driven assistance from Agent Assist & Co-pilot keep your service efficient, personalized, and effective.
Conversation Intelligence for BFSI
KYC beyond the basics
Interact with your customers across channels. Use actionable insights to make data-driven decisions that will elevate experiences for your customers. Empower agents to use customer intel to augment interactions.
AI-powered Summaries provide clear, concise overviews of interactions. Effortlessly sift through millions of interactions to gain a deeper understanding of customer needs and preferences with Auto QA. Get real-time feedback and comprehensive evaluations to boost your team’s performance, while assessing crucial agent skills like empathy and problem-solving.
Use CX Load Prediction to anticipate and manage ticket volumes, so you’re always prepared to maintain exceptional service levels.
Security and Compliance for BFSI
Security you can bank on!
At Kapture, we take security seriously. Protecting your customers’ personal information is our top priority. We ensure that only the right people have access to the data they need with our role-based permissions and strong security protocols.
Our multi-level access controls, along with RBAC, MFA, DLP, and EKM security measures, keep sensitive financial data secure. Plus, our clear documentation helps you easily meet compliance requirements for GDPR, HIPAA, ISO, and more.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
KAIExclusively for BFSI
Get your ODR in order with Kapture CX
All PSOs & PSPs must have a seamless online dispute resolution process, as mandated by the RBI. Kapture empowers you to deliver exceptional customer experience with streamlined Online Dispute Resolution (ODR) outcomes.
Streamline Dispute Management
Smart Classification/Auto-Tag:
Cataloging and tracking disputes made easy with Kapture’s Smart Classification.
Email Bots:
Provide rapid, yet detailed responses to routine & standard disputes with contextual suggestions & canned templates.
Elevate Your Resolutions
Customer 360:
Understand customer history, preferences, and behavior with a comprehensive 360° view to resolve disputes better.
Knowledge Management System (KMS):
Empower agents with the knowledge needed to tackle disputes of any nature or complexity with a GenAI-powered KMS.
Supercharge Your Support Team
Agent CoPilot:
Give your agents the wingman they need to provide perfect responses, zip through workflows, and more!
Internal Communication:
Unify all teams involved in dispute resolution with Side Conversations – an internal chat & collaboration tool, that eliminates dependency delays.
Take Conversations to the Next Level
Personalized Engagement: Enhance your customer experience by infusing AI into your App Store interactions. Kapture’s Gen-AI technology delivers personalized, contextually relevant responses to customer reviews, fostering stronger connections and building brand loyalty.
Boost Efficiency, Delight Customers: Empower your agents and improve customer satisfaction with smart chatbots that effortlessly handle repetitive questions and provide instant support. Free up your team to focus on complex issues and deliver exceptional service.
Streamline Dispute Management
Smart Classification/Auto-Tag: Cataloging and tracking disputes made easy with Kapture’s Smart Classification.
Email Bots: Provide rapid, yet detailed responses to routine & standard disputes with contextual suggestions & canned templates.
Elevate Your Resolutions
Customer 360: Understand customer history, preferences, and behavior with a comprehensive 360° view to resolve disputes better.
Knowledge Management System (KMS): Empower agents with the knowledge needed to tackle disputes of any nature or complexity with a GenAI-powered KMS.
Supercharge Your Support Team
Agent CoPilot: Give your agents the wingman they need to provide perfect responses, zip through workflows, and more!
Internal Communication: Unify all teams involved in dispute resolution with Side Conversations – an internal chat & collaboration tool, that eliminates dependency delays.
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
“ “Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson for Progcap
“ Shivangi Modi of Incred Finance talks about her experiences with Kapture CX, from onboarding all the way to implementation and how much her agents enjoy working on the platform.
Shivangi Modi
Manager Central Operations and Customer Service
“ “Kapture CX’s smooth implementation and dedicated SPOC made onboarding a breeze. Their commitment to timelines ensured our automations launched perfectly, empowering us to deliver a best-in-class customer experience.”
Spokesperson for Progcap
The Kapture Advantage
Activate Low-effort, High-value Support
Self-service checks a different box than regular customer support. It instantly gratifies customers who prefer to resolve their own queries.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture Self serve into your existing tech stack seamlessly.
24×7 multilingual support
AI chatbots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self serve platform tweaked to fit all your requirements and processes with our dedicated implementation managers.
Comprehensive built-in reports
Use 1,000+ reporting templates to generate reports quickly and easily. Make a case for an investment, show growth, or prove ROI seamlessly.
Achieve security and compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost contact center metrics and more
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Find out how Kapture can meet your unique needs today.
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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