Recognition for Outstanding Contribution to Elevating Retail Customer Experience
[New Delhi, 11th Dec 2024] – Kapture CX proudly announces its win as the ‘Retail Technology Partner of the Year’ at the prestigious BW Retail Reboot Awards 2024. This accolade underscores Kapture CX’s dedication to transforming the retail landscape through cutting-edge technology and unmatched customer experience solutions.
Selected after multiple rounds of deliberation by an esteemed jury panel, this recognition highlights Kapture CX’s role in empowering some of the largest online and offline retailers across the country. With CX as the backbone of modern retail, Kapture CX has consistently delivered six-sigma reliability and innovative solutions that enable retailers to thrive in an ever-evolving industry.
“This award is special because it represents the deep partnerships we’ve built with our retail clients, helping them reimagine CX in a world that demands nothing short of excellence,” said Gaurav Juneja, Chief Revenue Officer at Kapture CX. “Retail is fast-paced, relentless, and customer-centric, and we’re proud to be the technology partner that retailers trust to keep their CX engines running smoothly. From AI-powered solutions to measurable business outcomes, we’ve worked hard to set the gold standard in retail technology.”
Revolutionizing Retail CX
Kapture CX’s innovative offerings are rooted in AI-driven tools and customer-centric features, including advanced automation, seamless omnichannel experiences, and real-time insights. Notably, Kapture’s solutions have driven:
- Improved operational efficiency for retailers operating in high-stakes, 24/7 environments.
- Elevated customer interactions through intelligent bots and Gen AI capabilities.
- Measurable outcomes, such as reduced response times and increased customer satisfaction.
This award also reflects the success of Kapture’s commitment to building trust and delivering value—qualities that resonate deeply in the fast-moving retail sector.
“To our incredible team, this award is yours,” added Gaurav. “It’s your tireless innovation and unwavering dedication to our clients that make Kapture CX a trusted name in retail technology. And to our clients, thank you for believing in us to be your partner on this journey.”
As the retail industry continues to evolve, Kapture CX remains steadfast in its mission to redefine what’s possible in CX. From small, emerging businesses to enterprise-level retail giants, Kapture’s solutions are built to support every stage of growth.
About BW Retail Reboot Awards
The BW Retail Reboot Awards celebrate excellence and innovation across the retail industry. Recognizing businesses and individuals who drive transformative change, the awards are a testament to the evolving landscape of retail and its reliance on technology and customer-centric strategies.
About Kapture
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
