India, 18th January 2024: Kapture CX, a leading AI-powered customer experience solution provider, has announced a strategic partnership with global digital transformation services provider Aether Global, headquartered in the Philippines. This partnership is going to play a critical role in our goal towards providing integrated, verticalized and comprehensive customer experience solutions in the Southeast Asia region.
This collaboration aims to revolutionize the way businesses in the Philippines engage with their customers, ensuring enhanced satisfaction and loyalty. Through this partnership, Kapture CX and Aether Global will leverage their combined expertise to offer comprehensive CX solutions that encompass advanced Gen-AI features,analytics, and intuitive user experience. Our platform integrates customer interactions across multiple channels, providing a unified and efficient approach to managing customer relationships.
“We are thrilled to partner with Aether Global to bring our innovative CX solutions to the Philippines,” said Sheshgiri Kamath, CEO & Co-Founder, Kapture CX. “Aether Global’s reputation for excellence and deep understanding of the local market makes them an ideal partner as we expand our footprint in Southeast Asia. Together, we will empower businesses in the Philippines to build stronger, more meaningful relationships with their customers.”
Kapture CX provides state-of-the-art customer experience automation platform that offers sophisticated Gen AI features designed to help businesses manage and optimize their customer interactions across various channels. With a focus on innovation and efficiency, Kapture’s Gen AI CX provides businesses with the tools and insights needed to deliver exceptional customer experiences.
Aether Global’s CEO, Emvin Vidola, said, “I am very excited about the possibilities and opportunities that will be brought by the combination of Aether Global’s expertise in the CX space and Kapture’s powerful and easy-to-use capabilities. I believe that this partnership will enable businesses in the region to go above and beyond the usual digital experience given by other available technologies.”
About Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
