Bengaluru, India, 16th Feb 2024: HORIBA India, a subsidiary of the world-renowned HORIBA Group, has successfully implemented Kapture CX’s industry-leading solution. This strategic collaboration leverages the power of next-generation GenAI and CX automation technologies to propel HORIBA India’s customer experience from satisfaction to true customer delight.
“We are thrilled about the capabilities that Kapture CX brings to the table, particularly within the consumer durables space where customer expectations are constantly changing,” said Mr. Rajeev Gautam, President of HORIBA India. “With GenAI and automation powering Kapture CX, we gain the support we need to elevate our customer experience from satisfaction to delight. Their team has been instrumental in every step of the process, helping us establish a strong foundation of trust. We are incredibly excited to witness the evolution of this partnership and look forward to a long-lasting relationship with Kapture CX.”
Kapture CX’s cutting-edge platform empowers HORIBA India to streamline customer interactions, personalize support experiences, and proactively address customer needs. This comprehensive solution integrates seamlessly with existing systems, enabling real-time data analysis and the generation of actionable insights. By leveraging these insights, HORIBA India can anticipate customer requirements, personalize outreach efforts, and address concerns swiftly and efficiently.
Sanchit Sood, COO of Kapture CX, expressed his enthusiasm for the partnership: “We are honored to collaborate with a prestigious organization like HORIBA India and play a pivotal role in their customer experience transformation journey. Our GenAI-powered solutions are specifically designed to address the unique challenges of customer experience in the consumer durables sector, and we are confident that this implementation will significantly enhance customer satisfaction and loyalty for HORIBA India.”
About HORIBA India
HORIBA India, a subsidiary of the globally recognized HORIBA Group, is a leading provider of measurement and analysis solutions across diverse industries. They offer a comprehensive portfolio of innovative products and services, catering to the ever-evolving needs of their clientele.
About Kapture CX
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
