Hassle-Free Integration
Elevate Your Customer Experience with WhatsApp Integration
Transform the way you connect with your customers. Integrate Kapture with WhatsApp – their preferred messaging platform, through Haptik. This seamless integration offers a familiar and convenient way for your customers to get the support they need, anytime and anywhere.
Customers with a quick question can get an instant answer through AI-powered chatbots, eliminating wait times. Or, for more complex inquiries, a smooth handover to a live agent with all the context from the WhatsApp chat. Plus, features like photo and document sharing ensure clear communication and faster resolutions.
Productivity Gains
Empower your agents with a powerful WhatsApp integration
The key to a thriving customer support operation is to make your agents’ work lighter. Integrating Kapture with WhatsApp via Haptik equips your agents with the tools they need to excel at providing exceptional customer experience.
Let Kapture’s WhatsApp chatbots handle repetitive tasks and basic troubleshooting, freeing up agents for the complex problems that require human expertise. Intelligent routing ensures every customer gets connected to the best agent to solve their specific problem. And with all the context from WhatsApp chat history at their fingertips, agents can solve queries faster and more efficiently. The result? Satisfied customers and happier agents!
Integration Powerhouse
Empower Customers and Agents with Kapture
Know Your Customer. Deliver Better Service.
Unified Inbox: By integrating WhatsApp with Kapture’s omnichannel inbox, all customer inquiries—messages, emails, DMs, and more—are centralized in one location. This streamlined approach ensures agents can handle queries more efficiently without switching platforms.
360-Degree Customer View: Leverage data from both WhatsApp and Kapture to gain a comprehensive understanding of your customers. Access demographic, transactional, and interaction data seamlessly, enabling more effective ticket resolution and personalized service.
Effortless Automation. Empowered Agents.
Smart Ticketing: Enhance agent productivity with automated ticket routing, tagging, and prioritization. Kapture CX employs Natural Language Processing (NLP) to transform customer conversations into tickets, assigning them to the best-suited agent based on skills and availability.
Focus on Critical Tasks: Automated workflows manage routine inquiries, freeing your agents to concentrate on complex issues and building strong customer relationships.
Actionable Insights. Continuous Improvement.
Measure Success: Obtain valuable insights into your customer interactions. Track key metrics such as First Contact Resolution (FCR) and Average Handling Time (AHT) to pinpoint areas for improvement.
Data-Driven Decisions: Discover trends and patterns in customer interactions. Use Kapture’s comprehensive reports to identify potential issues and refine your customer service strategy across various channels.
Take Conversations to the Next Level
Personalize Every Interaction: Enhance your customer experience with AI-powered chatbots. Our Gen-AI technology delivers personalized, contextual responses based on each customer’s history and past interactions.
Boost Efficiency, Enhance Satisfaction: Increase agent productivity and customer satisfaction with smart chatbots that manage repetitive questions and provide instant support.
CUSTOMER 360
Know Your Customer. Deliver Better Service.
Unified Inbox: By integrating WhatsApp with Kapture’s omnichannel inbox, all customer inquiries—messages, emails, DMs, and more—are centralized in one location. This streamlined approach ensures agents can handle queries more efficiently without switching platforms.
360-Degree Customer View: Leverage data from both WhatsApp and Kapture to gain a comprehensive understanding of your customers. Access demographic, transactional, and interaction data seamlessly, enabling more effective ticket resolution and personalized service.
SMART AUTOMATED TICKETING
Effortless Automation. Empowered Agents.
Smart Ticketing: Enhance agent productivity with automated ticket routing, tagging, and prioritization. Kapture CX employs Natural Language Processing (NLP) to transform customer conversations into tickets, assigning them to the best-suited agent based on skills and availability.
Focus on Critical Tasks: Automated workflows manage routine inquiries, freeing your agents to concentrate on complex issues and building strong customer relationships.
AUTOMATED REPORTING & ANALYTICS
Actionable Insights. Continuous Improvement.
Measure Success: Obtain valuable insights into your customer interactions. Track key metrics such as First Contact Resolution (FCR) and Average Handling Time (AHT) to pinpoint areas for improvement.
Data-Driven Decisions: Discover trends and patterns in customer interactions. Use Kapture’s comprehensive reports to identify potential issues and refine your customer service strategy across various channels.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Personalize Every Interaction: Enhance your customer experience with AI-powered chatbots. Our Gen-AI technology delivers personalized, contextual responses based on each customer’s history and past interactions.
Boost Efficiency, Enhance Satisfaction: Increase agent productivity and customer satisfaction with smart chatbots that manage repetitive questions and provide instant support.
Why Kapture
Accelerate your Customer Support with Kapture
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to WhatsApp queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Haptik and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform
Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
