Built For Your Enterprise
Why Kapture’s Agent Suite Stands Out
Verticalized Focus
Go beyond offering generic solutions – Kapture understands the nuances of different industries and provides customized solutions that cater specifically to your industry’s needs. Create hyper-personalized experiences to match the unique challenges and preferences of your customers.
Full-stack, In-house
Take advantage of Kapture’s full-stack in-house approach. Own the customer’s support journey with Kapture and ensure seamless integrations with your existing tech stack. Offer consistent customer experience across all touchpoints.
AI-first Approach
From automating routine tasks to personalizing interactions based on customer responses and preferences, AI is at the core of all things Kapture. Enjoy superior customer outcomes, including faster query resolution, more personalized support, and ultimately, higher customer satisfaction.
Success Metrics
Boost Metrics That Truly Matter
Count on Kapture to bring down costs, improve ROI, boost agent productivity, and deliver support experiences like you’ve always wanted to.
35%
More Productive
Empowers agents with AI-driven support – instant answers, contextual guidance, and refined responses, to resolve more tickets faster.
30%
Cost Savings
Cuts down on operational and workforce costs while enhancing security and leveraging native LLMs.
70%
Faster Resolutions
With AI and automation, gives real-time guidance and instant access to information for agents to resolve queries easily.
28%
Boost in CSAT
Achieves higher customer satisfaction with quicker, personalized, and context-aware interactions.
Agent Suite
Let Agents Deliver Superior Service Seamlessly
Agents deserve better. That’s why we built the Agent Suite. The only AI-first service platform your agents need to cut through the clutter of dashboards and the maze of customer information. Let your agents focus on building genuine connections with customers, no matter the channel.
Advanced Ticketing
Simplify support and resolve tickets faster
Enhance your customer experience by simplifying support and expediting issue resolution through our advanced ticketing features.
- Omnichannel Ticketing: Capture and allocate customer queries from their preferred channels, directing them to the right support agents.
- Unified Desktop: Gain a comprehensive view of your customer service landscape, ensuring every ticket is tracked, monitored, and addressed efficiently.
- 360-Degree Customer View: Centralize all essential customer details, including information, persona, history, past interactions, behaviors, and key revenue metrics, for a comprehensive view at a glance.
- Side Conversations: Hold side conversations with third parties within the same platform to resolve customer issues without ever leaving the environment.
Smart Ticket Routing
Assigning tickets has never been easier
Skip manually assigning tickets. Leverage the power of AI and automation to accurately route support tickets to the best team or agent for the job – based on skills, availability, priority, workload, and more.
- Smart Routing: Assign tickets based on factors like skills, experience, and priority – ensure the right tickets reach the right hands for faster, more effective resolutions.
- Round Robin Assignment: Our advanced built-in routing system guarantees every ticket is on the fastest track to resolution. Experience fair and efficient ticket assignments.
- Centralized View: Aggregate identical tickets from various channels for a comprehensive, holistic view.
- Smart Ticket Categorization: Automatically identify and categorize the issue, source, and priority of each ticket for faster, more targeted resolutions.
Live Chat
Connect with customers where they need you the most
Provide your customers with instant, personalized support the moment they arrive on your website or app. With Live Chat, engage with visitors in real time, offering tailored assistance based on their needs and preferences.
- Seamless Connection: Let your customers connect with you through the live chat widget – always be available for them and drive conversations that matter. Includes features like typing indicators, file sharing, and canned responses.
- Routing and Automation: Intelligently routes the chat to the most suitable agent based on factors like availability, expertise, or the nature of the inquiry. Hybrid chatbots also engage customers initially, collecting information or providing basic support to expedite the process.
Agent Assist
Give your agents the AI assistant they need
Empower your agents with the ultimate assistant, ensuring every interaction is efficient and exceptional.
- Ticket Summary: Quickly sift through extensive customer interactions to pinpoint and summarize crucial information for agents at a glance.
- Enhanced Response Features: Equip agents with tools like Fix Response, Tone Suggestion, Magic Reply, and Elaborate Text for accurate, empathetic, and engaging responses.
- Profanity Detection: Maintain a professional and respectful customer service environment by safeguarding the quality of your interactions.
Agent Co-pilot
Let your agents fly high with Agent Co-Pilot on their side
Elevate your agents’ performance with Agent Co-Pilot, offering real-time support and deepening customer connections.
- Contextual Suggestions: Get intelligent suggestions for resolving queries faster, based on context and customer-specific insights.
- Personalized Responses: Craft deeply personalized responses using advanced ML and NLP, ensuring each reply is tailored to the customer.
- Automated Workflows: Solve and update tickets instantly with just a few clicks, streamlining your workflow for effortless issue resolution.
- Continuous Learning: Agent Co-pilot learns from every interaction, continuously improving and adapting to provide smarter support over time.
Learning Management System
A standardized learning platform for your workforce
Utilize a powerful AI-driven platform to onboard new hires and upskill existing agents, ensuring your team remains at the top of their game.
- Continuous Skill Development: Employees stay relevant and confident in their skills, reducing churn and keeping your workforce competitive.
- Personalized Learning Paths: Configure personalized learning paths for diverse employee career trajectories, utilizing AI for efficient and scalable learning management.
Reports & Analytics
Get deeper insights and improve your process
Kapture turns ticket closure into an opportunity for improvement and efficiency. It’s not just about completing tasks faster; it’s about making the entire process better.
- Real-time Visibility: Monitor tickets, agents, and performance for proactive issue resolution, ensuring no ticket goes unnoticed.
- Deep Customer Understanding: Track CSAT, identify at-risk customers, and personalize experiences to boost satisfaction and loyalty.
- Optimize Agent Performance: Analyze trends, peak hours, and channels for efficient resource allocation, maximizing productivity and response times.
- AI-powered Coaching: Score agents and leverage insights to enhance service quality through targeted coaching and training.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
The Kapture Advantage
Supercharge Your Customer Service with Kapture
Discover why Kapture’s Agent Suite stands out as your ultimate customer service solution.
Cost Efficiency
Reduce operational expenses by leveraging AI to manage repetitive tasks and queries, freeing up human resources for more complex issues.
Scalable Solutions
Easily handle seasonal spikes in tickets and queries with AI-powered automation, ensuring smooth operations during peak times.
Consistent CX
Integrate human problem-solving with AI’s predictability to deliver a seamless and reliable customer experience.
Unified & multilingual engagement
Consolidate fragments of your global support organization for faster turnarounds, efficient agents, and smooth customer experiences.
Personalized Interactions
Utilize AI to tailor each customer interaction based on detailed data, delivering unique outcomes for every customer.
Fastest go-live
Benefit from a bespoke support solution made to fit your support needs and business processes in a swift timeline.
Data privacy
Scale confidently as Kapture ensures enterprise-grade security and compliance with ISO, GDPR, HIPAA, AICPA SOC and more.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
