1000+ Enterprises Trust Kapture
Transform service experiences not just for your customers,
but for your agents too
Built For Your Enterprise
Answers that Agents Need at their Fingertips
With real-time knowledge assistance, agents can easily access your knowledge base and other internal resources during customer interactions. Skip the search for answers and address customer inquiries efficiently and swiftly.
AI-powered Efficiency and Faster Resolutions
Automate manual tasks so agents can focus on interactions that need the human touch. Let GenAI write personalized and contextual responses for faster resolutions. Let Agent Co-pilot summarize conversations, populate customer data, and automate workflows.
Contextual Guidance and Next-Best Actions
Get contextual assistance on the go. Analyze sentiments and tailor communication styles, while leveraging customer history and preferences for personalized interactions. Get recommendations for the next best steps to resolve tickets.
Efficient Agents
Fuel your agents with AI & Smart Automation
Customer service teams often struggle with handling high volumes of queries. Agents spend precious time searching for information, drafting responses, and managing repetitive tasks – leading to delays, frustration, and a dip in service quality. Kapture’s Agent Co-pilot is the smartest solution to these challenges.
- Real-time Knowledge Assistance: Suggests relevant information from knowledge bases, internal resources, documents, and more during conversations.
- GenAI Assistance: Accelerates response times by generating contextual responses based on conversation history and knowledge base articles.
- Automated Tasks: Lightens the agent workload by automatically summarizing conversations, populating customer information, verifying details, closing tickets, and more.
Streamlined Support
Let agents stay in the flow and serve customers better
Efficient customer service hinges on having the right tools to gather information, guide actions, and maintain continuity. Kapture’s Agent Co-pilot equips your team with intelligent features that enhance every step of the support process.
- Information Gathering: Streamlines data collection and ensures completeness as per your workflows, making it easier for agents to handle inquiries efficiently.
- Recommends Next Best Action: Guides agents towards efficient problem-solving by suggesting the most effective steps to resolve each issue by considering context and current workflows, ensuring swift and more-than-satisfactory resolutions.
- Resolution History: Maintains a detailed record of all actions taken for a specific ticket, ensuring that any agent can access the full context and seamlessly continue the resolution process.
Transform Customer Experience
Empower agents to build more meaningful connections
Exceptional customer service sets you apart, but it requires a deep understanding of customers and personalization. Service teams struggle to effectively read customer sentiment, personalize interactions, and seize opportunities for proactive engagement. Kapture’s Agent Co-pilot empowers your team to do that easily.
- Personalized Interactions: Craft responses that incorporate customer history and preferences, making them feel valued and understood.
- Proactive Engagement: Identify opportunities to upsell and get product recommendation based on customer needs.
- Sentiment Analysis: Gauge customer sentiment and get suggestions on de-escalation tactics, so every interaction is handled with empathy.
Go Beyond The Ordinary
Don’t just enable your agents; set them up for success
Today, providing seamless and secure service is paramount. Agents need tools that support multiple languages, integrate smoothly with existing systems, and maintain high standards of data security. Kapture’s Agent Co-pilot is designed just for that.
- Multilingual Support: Breaks down language barriers with real-time translation assistance for both agents and customers, facilitating smooth and effective communication.
- Customization and Integration: Integrates with existing customer and contact center platforms, allowing your teams to work within familiar systems.
- Security and Compliance: Guaranteed data privacy and adherence to industry regulations, ensuring security and compliance.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
