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Seona Shaji

Senior Content Writer

Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.

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» More blog posts by Seona Shaji:

Service Desk

Why Every Business Needs a Smart Service Desk?

Table of Contents 1 . What is a Service Desk? 2. Benefits of a Service […]

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Customer Intelligence

The Complete Guide to Customer Intelligence: Benefits, Tools, and Future Trends

Table of Contents 1. The Evolution of Customer Intelligence 2. Benefits of Customer Intelligence 3. […]

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Contact Center Analytics

From Reactive to Proactive: The Evolution and Future of Contact Center Analytics

Table of Contents 1 . What is Contact Center Analytics? 2. Benefits of Contact Center […]

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Live Chat Software

Top 9 Live Chat Software for Customer Support: Features, Benefits, and How to Choose the Best

Table of Contents 1. Key Benefits of Live Chat Software 2. Features to Look for […]

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Good Customer Service

What Is Good Customer Service? Key Elements, Best Practices, and Real-Life Examples

Table of Contents 1. What Is Good Customer Service? 2. Why Good Customer Service Matters? […]

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Email Ticketing System

Top 11 Email Ticketing Systems to Streamline Your Customer Support

Table of Contents 1. Benefits of Using an Email Ticketing System 2. Key Features to […]

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Customer Portal

What Is a Customer Portal? Key Features, Benefits, and Best Practices for Implementation

Table of Contents 1 . Introduction to Customer Portal 2. Benefits of Implementing a Customer […]

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agent assist customer service

Agent Assist in Customer Service: How AI Enhances Support Efficiency

Table of Contents 1 . What is Agent Assist in Customer Service? 2. Key Features […]

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voicebot in banking

Voicebot in Banking: Revolutionizing Customer Service with Conversational AI

Table of Contents 1 . What Is Voice Banking? 2. Benefits of Voicebots in Banking […]

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Conversational AI Solutions

Top 13 Conversational AI Solutions for Enhancing Customer Experiences

Table of Contents 1 . Why Invest in a Conversational AI Solution? 2. Key Features […]

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