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Seona Shaji

Senior Content Writer

Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.

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» More blog posts by Seona Shaji:

hubspot service hub alternatives

Top 13 HubSpot Service Hub Alternatives: Comparison, Benefits, and Expert Picks for 2025

Table of Contents 1 . Key Criteria for Evaluating Hubspot Service Hub Alternatives 2. Top […]

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Customer Experience

17 Customer Experience Software You Need to Know About

Table of Contents 1. Why Customer Experience Software is Essential 2. Top 17 Customer Experience […]

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freshdesk alternative

Top 13 Freshdesk Alternatives: Compare Features, Benefits, and Choose the Best Fit for Your Business

Table of Contents 1. Introduction to Freshdesk and the Need for Alternatives 2. Why Businesses […]

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sprinklr service alternative

9 Powerful Sprinklr Service Alternatives: Find the Perfect Fit

Table of Contents 1. Why Businesses Look for Sprinklr Alternatives 2. Key Features to Compare […]

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salesforce service cloud alternatives

Top 11 Salesforce Service Cloud Alternatives: Features, Benefits, and How to Choose the Best Fit

Table of Contents 1 . Why Consider Alternatives to Salesforce Service Cloud? 2. Top 11 […]

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Kapture FastLane

The Ultimate Technical Toolkit For Your Agents

Table of Contents 1 . Real-Time Ticket Updates for Transparent Operations 2. Technical Capabilities that […]

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Service Desk

Why Every Business Needs a Smart Service Desk?

Table of Contents 1 . What is a Service Desk? 2. Benefits of a Service […]

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Customer Intelligence

The Complete Guide to Customer Intelligence: Benefits, Tools, and Future Trends

Table of Contents 1. The Evolution of Customer Intelligence 2. Benefits of Customer Intelligence 3. […]

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Contact Center Analytics

From Reactive to Proactive: The Evolution and Future of Contact Center Analytics

Table of Contents 1 . What is Contact Center Analytics? 2. Benefits of Contact Center […]

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Live Chat Software

Top 9 Live Chat Software for Customer Support: Features, Benefits, and How to Choose the Best

Table of Contents 1. Key Benefits of Live Chat Software 2. Features to Look for […]

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