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Seona Shaji

Senior Content Writer

Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.

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» More blog posts by Seona Shaji:

conversational ai chatbot

Conversational AI vs. Chatbots: The Difference and the Impact

Table of Contents 1. What is Conversational AI? 2. Conversational AI vs. Chatbots 3. Advantages […]

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Knowledge base software

15 Best Knowledge Base Software

Table of Contents 1. What is Knowledge Base Software? 2. Benefits of Knowledge Base 3. […]

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omnichannel contact center software

What Is an Omnichannel Contact Center?

Table of Contents 1. What Is an Omnichannel Contact Center? 2. Multichannel vs Omnichannel Contact […]

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Customer Self Service

What is Customer Self-Service?

Table of Contents 1. What is Customer Self-Service? 2. Why Do Many Customers Prefer Self-Service? […]

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AI Customer Service

AI in Customer Service: Your New Frontline Ally

Table of Contents 1. Top AI Innovations in Customer Service 2. Key Benefits of AI […]

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AI Agent

AI Agents 101: Everything You Need to Know

Table of Contents 1. AI Agents in Customer Service and Their Roles 2. Types of […]

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Help desk Software

Top 13 Help Desk Software & Ticketing Systems

Table of Contents 1. Help Desk Software: An Overview 2. Understanding Help Desk and its […]

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Ticketing System

Customer Support with Smart Ticketing Systems

Table of Contents 1. What is a Ticketing System, and How Does it Work? 2. […]

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customer service chatbot

How to Build Customer Service Chatbots and Improve Support Automation?

Table of Contents 1 . A Chatbot for Customer Service: What Is It? 2. Chatbots […]

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Why You Should Invest in Voice Bots for L1 Support

An iconic episode from Game of Thrones that had viewers at the edge of their […]

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