The Importance Of AI-Driven Solutions for Better CX in the Energy Sector
Table of Contents 1 . Challenges Energy & Utility Customers Are Facing Today 2. The […]
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» More blog posts by Seona Shaji:
AI Voice Bots: An In-Depth Guide and How to Use Them in 2024
Table of Contents 1. What is a Voice Bot? 2. What is the Purpose of […]
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5 Steps to Create a WhatsApp Chatbot: A Quick Guide with Pro Tips
Table of Contents 1 . Why Businesses Should Consider Using WhatsApp Chatbots 2 . How […]
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DIY Delight: Why We Customers Love Self-Service
Table of Contents 1. Self-Serve Solutions vs. IVR Queues 2 .The Benefits of AI-Enhanced Self-Serve […]
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G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience
At Kapture CX, we take great pride in providing our clients with creative solutions and […]
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Personalized, Proactive, and Efficient: The GenAI Advantage in CX
Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]
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Net Promoter Score 101: A Comprehensive Guide for Businesses
There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]
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The Power of GenAI Knowledge Base: A Revolution in Information Access
Table of Contents 1. Understanding GenAI KB: Your One-Stop Information Hub 2. Supercharging Your KB […]
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Auto QA: Automating Customer Support Quality Assurance
Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]
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Why Social Media Matters More Than You Think
The rise of social media has fundamentally changed the customer service landscape. While brands can […]
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