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Seona Shaji

Senior Content Writer

Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.

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» More blog posts by Seona Shaji:

Customer Self Service

A Practical Guide to Customer Self-Service: Benefits and Best Practices

Table of Contents 1 . What Is Customer Self-Service? 2. Benefits Of Providing Customer Self-Service […]

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Zendesk Alternatives

13 Must-Know Zendesk Alternatives for 2025

Table of Contents 1 . 5 Reasons to Look for Zendesk Alternatives 2. 13 Best […]

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Ticket Management System

Top Features to Look for in an Effective Ticket Management System

Table of Contents 1 . What Is a Ticket Management System? 2. Why Do Companies […]

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Contact Center Automation

Contact Center Automation: Importance, Strategies, And Examples

Table of Contents 1. Understanding Contact Center Automation 2. Benefits Of Contact Center Automation 3. […]

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Customer Experience Platform

What is a Customer Experience Platform ? A Practical Guide to Choosing The Right Tool

Table of Content 1 . What Is A Customer Experience (CX) Platform? 2. Customer Experience […]

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Customer Service Software

Find the Best Customer Service Software for Your Business: Top 17 Tools

Table of Contents 1 . Comparison of the 17 Best Customer Service Software 2. What […]

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AI driven solutions

The Importance Of AI-Driven Solutions for Better CX in the Energy Sector

Table of Contents 1 . Challenges Energy & Utility Customers Are Facing Today 2. The […]

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AI Voice Bots

AI Voice Bots: An In-Depth Guide and How to Use Them in 2025

Table of Contents 1. What is a Voice Bot? 2. What is the Purpose of […]

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5 Steps to Create a WhatsApp Chatbot: A Quick Guide with Pro Tips

Table of Contents 1 . Why Businesses Should Consider Using WhatsApp Chatbots 2 . How […]

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self serve solutions

DIY Delight: Why We Customers Love Self-Service

Table of Contents 1. Self-Serve Solutions vs. IVR Queues 2 .The Benefits of AI-Enhanced Self-Serve […]

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