G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience
At Kapture CX, we take great pride in providing our clients with creative solutions and […]
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» More blog posts by Seona Shaji:
Personalized, Proactive, and Efficient: The GenAI Advantage in CX
Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]
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Net Promoter Score 101: A Comprehensive Guide for Businesses
There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]
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The Power of GenAI Knowledge Base: A Revolution in Information Access
Table of Contents 1. Understanding GenAI KB: Your One-Stop Information Hub 2. Supercharging Your KB […]
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Auto QA: Automating Customer Support Quality Assurance
Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]
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Why Social Media Matters More Than You Think
The rise of social media has fundamentally changed the customer service landscape. While brands can […]
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Beyond Amenities: Why Customer Service is the Key to Unforgettable Hospitality
The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]
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The Powerhouse Behind Exceptional Service: Agent Assist with GenAI
Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]
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Transforming Customer Service: The Power of Self-Serve Solutions
Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]
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Build Customer Loyalty, Reap Profits
Picture this: You walk past a sea of coffee shops, each with tempting offers – […]
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