The Bot Revolution: To Bot or Not to Bot?
In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]
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» More blog posts by Vikas Garg:
CX to play a pivotal role in shaping the future of travel
“Customers may forget what you said, but they will never forget how you made them […]
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Bet on a vertical-focused CX strategy to stand out instead of fitting in
Coming up with a business idea is all a cakewalk until the reality sets in. […]
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Managing support in e-commerce during the holiday season
Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
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Importance of CX in building loyalty and retention for e-commerce brands
In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]
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Empower support teams to collaborate better – Internal Chat
In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]
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Leveraging AI to elevate CX in the e-commerce landscape
In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]
Read More What is the future of AI in customer service?
It’s fair to assert that AI, particularly within the customer service sector, is not just […]
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How does AI increase efficiency in customer support?
A study from Stanford and MIT found that using AI in customer service makes agents […]
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Will AI replace human customer support agents?
“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]
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