Customer Lifetime Value And Client Retention: Why Is It Important?
What Is Customer Lifetime Value? Customer lifetime value, or yet again, lifetime customer value (CLV, […]
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» More blog posts by Vikas Garg:
Top 5 Benefits of Resource Scheduling
For any organization, an efficient resource allocation is always a huge task consuming massive hours […]
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15 Best Practices For Your Social Media Customer Service Strategy
“94% of consumers say an online review has convinced them to avoid a business.” – […]
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Here’s How a Ticketing System Can Save Costs and Your Customers
A ticketing system is a tool that enables the collection, management, processing, and tracking of […]
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Best ways to use canned responses in your live chat
In a customer support team, the ability to offer quick replies to queries in less […]
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Oops! We did it again…
Kapture felicitated as one of India’s Growth Champions by The Economic Times. Kapture as an […]
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Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
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A Complete Guide to SLA Management and Best Practices
Table of Contents 1 . What is SLA management? 2. What are the types of […]
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10 Ideas to Improve Knowledge Management in the Contact Center
The core of a company’s success depends on the knowledge management system they’ve integrated for […]
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10 Best Ways To Track Training Data In Your LMS
You’ve got the Learning Management System (LMS) up and running, and now you’ve got these […]
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