Author Avatar

Vikas Garg

CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

Connect with them on LinkedIn

Kapture authors

» More blog posts by Vikas Garg:

Default Image

How Brands Can Track And Improve Customer Perception: The Complete Guide

Content Highlights: What Is Customer Perception? Know-How To Track Customer Perception Ways To Improve Customer […]

Read More
Default Image

Managing customer interactions in the Kapture Agent Workspace

This article describes a few customer interactions that you might come across when Chat, Call […]

Read More
Default Image

The Customer Journey Funnel: Key to Sustainable Growth

The customer journey is a precise overview of every movement a lead takes on their […]

Read More
Default Image

Customer Success from a Love Book: Here’s How We Decoded It

Customer Love is two words that companies out there want to achieve every single day. […]

Read More
Default Image

The Ultimate Guide To Selecting The Right Type of Helpdesk Software

Customer service is an integral part of any business. Most businesses execute this by managing […]

Read More
Default Image

What is a help desk?

If you are a frequent website or app user, you might have noticed a “chat […]

Read More
Default Image

11 Proven Strategies for Building a Customer-Centric Company

Customers make or break your business. Hence, it is important to plant customers at the […]

Read More
Default Image

10 Strategies for Doing Customer Service Right as a Startup

Exceptional customer experiences are no longer just a bonus—they’re a necessity. For startups, building strong […]

Read More
Default Image

Boost Your Service Practices By Measuring Customer Satisfaction (CSAT)

51% of customers will never do business again with a company that offers a poor […]

Read More
Default Image

How To Boost Customer Satisfaction With Help Desk Software

Want Great Customer Satisfaction Rates with Help Desk Software? Let us guide you further into […]

Read More

Start Your CX Transformation Journey Today

Join the 1000+ Enterprises that chose to transform their CX with AI-powered intelligent automation.