5 ways to improve customer self-service strategies
Across industries, fully 81% of all customers attempt to take care of matters themselves before […]
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» More blog posts by Vikas Garg:
The First Call Resolution Advantage: Everything You Need to Know
Table of Contents 1. Defining First Call Resolution 2. The Significance of First Call Resolution […]
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THE FUTURE OF SELF-SERVICE
The goal of any customer-centric business is to increase value by decreasing effort. Let us […]
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Here’s all that is to know about an Agent’s Tone of Voice in Customer Service
Customer Support is one of the key differentiators that every company out there strives to […]
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10 ways to make the most of your Customer Data
Use customer data and add value to your business Business in the digital era is […]
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Support Queue Management Tips
“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
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Ways to Identify and Meet Customer Expectations
According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]
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Customer Experience Vs Customer Engagement: Everything You Need To Know
Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]
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B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
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Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!
“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]
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