Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

Table of Contents 1. Defining First Call Resolution 2. The Significance of First Call Resolution […]

The goal of any customer-centric business is to increase value by decreasing effort. Let us […]

Customer Support is one of the key differentiators that every company out there strives to […]

Use customer data and add value to your business Business in the digital era is […]

“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]

According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]

Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]

80% of B2B buyers expect the same buying experience that is given to the B2C […]

“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]

We all have come across a situation where different customers with a similar issue have […]

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