What is customer service policy and why is it important?
We all have come across a situation where different customers with a similar issue have […]
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» More blog posts by Vikas Garg:
Building Customer Trust: 5 Easy Ways to Do It
According to Forbes, a whopping 83% of customers would recommend a company they trusted to […]
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Introducing Google My Business Review Integration With Kapture
With Kapture’s seamless Google Business Review integration, you as a business can incorporate customer reviews […]
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How To Manage Relationships In A B2B Landscape?
A healthy business relationship is as important as growing the business. It starts with effective […]
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How Conglomerates Are Utilizing CRM To Grow
Gone are those days when businesses used to make use of bookkeeping or spreadsheets for […]
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What Is A Detractor in NPS And How Do You Turn Them Into Promoters?
Net Promoter Score (NPS) is a metric used to assess customer loyalty and the probability […]
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The Evolution of the D2C Business Model in the Ecommerce Industry
As a consumer, you won’t be happy to pay extra charges for the product that […]
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Right Ways To Ask For Feedback From Customer
Do you recall getting feedback form just after you have a conversation with a customer […]
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A Comprehensive Guide to Designing Your Helpdesk Workflow
Table of Contents 1 . What is a helpdesk workflow? 2. Examples of helpdesk workflow […]
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Introducing YouTube Integration with Kapture
With 845 million monthly active users, Youtube is one of the most popular platforms in […]
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