How to Measure & Improve Contact Center Productivity
An estimated $41 billion is lost by U.S. companies alone each year due to poor […]
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» More blog posts by Vikas Garg:
7 Brilliant Customer Service Training Games
Table of Contents 1 . Why Customer Service agent training is important? 2 . 7 […]
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Strategies For Improving a Business’s Customer Focus
Many businesses fail to meet their company goals and objectives because they do not take […]
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Handling Customer Complaints on Social Media: Proven Strategies for Success
Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]
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The Road to Customer Satisfaction: Best Practices Unveiled
Table of contents 1 . What is the importance of customer satisfaction? 2. The Five […]
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The Ultimate Guide to Design Customer Support Escalation Matrix
Keeping your customers satisfied and offering them the best experience possible is vital to business […]
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How To Make The Shift from Reactive to Proactive Customer Service
In the realm of customer service, the term “proactive customer service” is often mentioned. While […]
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The Best Customer Ticket Assignment Strategies
“People will soon forget what you said. They will never forget how you made them […]
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Practical Ways to Automate Ecommerce Customer Service
Automated customer service in e-commerce is a method of responding to customers by leveraging a […]
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How Do You Evaluate Customer Service
When your customers are satisfied and happy with your customer service they tend to promote […]
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