Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]

Table of contents 1 . What is the importance of customer satisfaction? 2. The Five […]

“Between an uncontrolled escalation and passivity, there’s a demanding road of responsibility that we must […]

In the realm of customer service, the term “proactive customer service” is often mentioned. While […]

“People will soon forget what you said. They will never forget how you made them […]

Automated customer service in e-commerce is a method of responding to customers by leveraging a […]

When your customers are satisfied and happy with your customer service they tend to promote […]

Businesses are continuously looking for methods to streamline the processes and procedures involved in any […]

Happy customers are your biggest advocates and can become your most successful sales team. –Lisa […]

Did you know that according to Microsoft, about 96% of consumers say customer service is […]

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