How to Build a Better Customer Service Process Workflow
Businesses are continuously looking for methods to streamline the processes and procedures involved in any […]
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» More blog posts by Vikas Garg:
Strategy to Deliver a More Personalized Customer Service
Happy customers are your biggest advocates and can become your most successful sales team. –Lisa […]
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Holiday Customer Service: Tips to Handle Support Smoothly
Did you know that according to Microsoft, about 96% of consumers say customer service is […]
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A Complete Guide to Train Customer Service Agents Using LMS & KMS
Is this annoying or is this annoying? The agent tells you they will get back […]
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9 Tips that will help you improve your First-Call Resolution rates
According to a report by Forbes, about 74% of consumers are at least somewhat likely […]
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Introducing Instagram Messenger API Integration with Kapture
Instagram is one of the most used platforms in the entire world. According to Hootsuite […]
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How to Get a 360-Degree Overview of Your Customers
‘Please wait for 2 minutes while I access your information.’ ‘Can you please give us […]
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Resolving customer issues faster: A guide to creating delightful customer experiences
Be it a small business or a Fortune 500 company, customer experience is always a […]
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Kapture integration with Shopify
What is shopify? Shopify is the E-commerce platform that you can use to build your […]
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Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from it. If […]
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