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Vikas Garg

CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

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Kapture authors

» More blog posts by Vikas Garg:

customer service training

7 Brilliant Customer Service Training Games

Table of Contents 1 . Why Customer Service agent training is important? 2 . 7 […]

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Strategies For Improving a Business’s Customer Focus

Many businesses fail to meet their company goals and objectives because they do not take […]

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Handling Customer Complaints on Social Media: Proven Strategies for Success

Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]

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https://www.kapture.cx/blog/customer-satisfaction/ Customer Satisfaction

The Road to Customer Satisfaction: Best Practices Unveiled

Table of contents 1 . What is the importance of customer satisfaction? 2. The Five […]

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The Ultimate Guide to Design Customer Support Escalation Matrix

Keeping your customers satisfied and offering them the best experience possible is vital to business […]

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How To Make The Shift from Reactive to Proactive Customer Service

In the realm of customer service, the term “proactive customer service” is often mentioned. While […]

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The Best Customer Ticket Assignment Strategies

“People will soon forget what you said. They will never forget how you made them […]

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Practical Ways to Automate Ecommerce Customer Service

Automated customer service in e-commerce is a method of responding to customers by leveraging a […]

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How Do You Evaluate Customer Service

When your customers are satisfied and happy with your customer service they tend to promote […]

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How to Build a Better Customer Service Process Workflow

Businesses are continuously looking for methods to streamline the processes and procedures involved in any […]

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