Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

Building delightful customer relationships is something that may sound very easy and simple, but is […]

According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]

In the past decades, businesses have tremendously evolved in offering services to their customers. A […]

The 21st century might be the era of digital transformation, but the key factor that […]

There are around 20 million field service technicians worldwide and among them, only 48% of […]

Over the past few years, the appreciation of CX has rapidly grown. Businesses are now […]

Customer Support has become an integral part of almost every business enterprise these days. Moving […]

With every passing year, the need to develop a more personalized and customized approach for […]

Digital transformation has brought with it new technologies, features, and tools to meet up with […]

CRM or Customer Relationship Management is not merely a buzzword today. It’s the bridge that […]

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