Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates […]
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» More blog posts by Vikas Garg:
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with […]
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6 KPIs to Improve Call Center Productivity
The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement […]
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How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to switch brands because the latter […]
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Leverage customer input for an efficient product development strategy
Companies across several industries have been increasingly teaming up with their customers to accelerate their […]
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Redefining Customer Support with AI driven Chat Automation
Kapture CRM introduces a new element to its chat module. The live chat Software feature […]
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Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid […]
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Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses across the world are choosing […]
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Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms that help us connect with […]
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CRM Trends 2020 – Top Predictions for the decade ahead
As you look at your goals for 2020, you find yourself standing at the gates […]
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