Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

CRM or Customer Relationship Management is not merely a buzzword today. It’s the bridge that […]

Customers looking to make travel bookings prefer ‘all-in-one-place platforms for their bookings rather than switching […]

Gone are the days when customers would have to wait for long on calls while […]

The widespread outbreak of the pandemic affected almost all sectors across the globe in a […]

It’s no secret that better customer service helps in increasing customer satisfaction and retention rates […]

Meeting customer expectations and systemized customer support are some of the key challenges currently faced […]

Customer loyalty and retention is one of the key factors that help enterprises maximize their […]

Despite putting tremendous effort and time into products and services, enterprises are often met with […]

The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement […]

A study recently found that 50% of customers decided to switch brands because the latter […]

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