5 live chat tips that can help boost your business
With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]
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» More blog posts by Vikas Garg:
How Self-Service Tools Redefine Customer Engagement?
Table of Content 1 . What is Self-Serve? 2. The Role of Self-Serve in Customer […]
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Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he […]
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Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer the good old way of […]
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I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers […]
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Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; […]
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Why AI Chatbot Should be a Part of Your New Support Strategy
The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]
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Streamline Support: Kapture Now Lets You Merge & Split Tickets
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]
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Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
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Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to […]
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