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Vikas Garg

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CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

» More blog posts by Vikas Garg:

The Importance of API Integrations in the Travel Sector

Customers looking to make travel bookings prefer ‘all-in-one-place platforms for their bookings rather than switching […]

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AI Agent & Automation 12 Oct 2020

Customer Support Automation: The Future of Customer Service

Gone are the days when customers would have to wait for long on calls while […]

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Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis

The widespread outbreak of the pandemic affected almost all sectors across the globe in a […]

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Analytics & Insights 22 Sep 2020

Leveraging Big Data to Enhance the Quality of Customer Service

 It’s no secret that better customer service helps in increasing customer satisfaction and retention rates […]

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Analytics & Insights 11 Aug 2020

How to turn negative feedback into a positive experience

Despite putting tremendous effort and time into products and services, enterprises are often met with […]

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Customer Experience 20 Jul 2020

How to maintain customer relationships when working remotely

A study recently found that 50% of customers decided to switch brands because the latter […]

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Customer Service 16 Jun 2020

Leverage customer input for an efficient product development strategy

Companies across several industries have been increasingly teaming up with their customers to accelerate their […]

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AI Agent & Automation 12 Jun 2020

Redefining Customer Support with AI driven Chat Automation

Kapture CRM introduces a new element to its chat module. The live chat Software  feature […]

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Customer Service 30 Apr 2020

Manage your customer support operations effectively once the lockdown is lifted

The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid […]

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