Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

In light of the global outbreak of Coronavirus, many businesses across the world are choosing […]

As consumers, we have access to multiple channels and platforms that help us connect with […]

As you look at your goals for 2020, you find yourself standing at the gates […]

With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]

Table of Content 1 . What is Self-Serve? 2. The Role of Self-Serve in Customer […]

A support agent may need to be well versed in product know how – he […]

Despite the presence of many communication channels, most people prefer the good old way of […]

Did you know that efficient, timely ticket resolution is a key to keeping your customers […]

For every business that wants to thrive, good customer service is not just an option; […]

The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]

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