In light of the global outbreak of Coronavirus, many businesses across the world are choosing […]
As consumers, we have access to multiple channels and platforms that help us connect with […]
With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]
Your customers don’t want to be helped, they want to be able to help themselves. […]
A support agent may need to be well versed in product know how – he […]
Did you know that efficient, timely ticket resolution is a key to keeping your customers […]
For every business that wants to thrive, good customer service is not just an option; […]
The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]
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