Author Avatar

Vikas Garg

Linkedin

CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

» More blog posts by Vikas Garg:

Customer Service 17 Mar 2020

Efficiently move your Customer Support Operations to a Work from Home Set up

In light of the global outbreak of Coronavirus, many businesses across the world are choosing […]

Read More
Customer Service 05 Mar 2020

Why Omni-channel Support Is Key to Delivering the Best Customer Service

As consumers, we have access to multiple channels and platforms that help us connect with […]

Read More
Customer Experience 12 Feb 2020

5 live chat tips that can help boost your business

With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]

Read More
AI Agent & Automation 10 Feb 2020

How Self-Service Tools Redefine Customer Engagement?

Your customers don’t want to be helped, they want to be able to help themselves. […]

Read More
Employee Experience 27 Jan 2020

Learning Management System – The Most Effective Way to Train Employees

A support agent may need to be well versed in product know how – he […]

Read More
Customer Service 20 Dec 2019

I Solemnly Swear to Resolve All Tickets

Did you know that efficient, timely ticket resolution is a key to keeping your customers […]

Read More
Customer Service 06 Dec 2019

Do’s and Don’ts of Customer Service

For every business that wants to thrive, good customer service is not just an option; […]

Read More
AI Agent & Automation 03 Dec 2019

Why AI Chatbot Should be a Part of Your New Support Strategy

The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]

Read More

Streamline Support: Kapture Now Lets You Merge & Split Tickets

The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]

Read More

Witness the next level of customer experience with Kapture CX

Join the 1000+ Enterprises who transformed their CX
while reducing support costs.