Leverage customer input for an efficient product development strategy
Companies across several industries have been increasingly teaming up with their customers to accelerate their […]
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» More blog posts by Vikas Garg:
Redefining Customer Support with AI driven Chat Automation
Kapture CRM introduces a new element to its chat module. The live chat Software feature […]
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Scale your pharmaceutical business with Kapture CRM
Businesses in pharma industry largely have multiple clientele to serve. This includes both sales and […]
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Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid […]
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Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses across the world are choosing […]
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Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms that help us connect with […]
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CRM Trends 2020 – Top Predictions for the decade ahead
As you look at your goals for 2020, you find yourself standing at the gates […]
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5 live chat tips that can help boost your business
With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]
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How Self-Service Tools Redefine Customer Engagement?
Table of Content 1 . What is Self-Serve? 2. The Role of Self-Serve in Customer […]
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Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he […]
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