Why is qualitative and quantitative feedback important in understanding customer satisfaction?
Customer feedback is important. Not only to improve upon your products but to know what […]
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» More blog posts by Vikas Garg:
Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX
Your business is significantly impacted when you use feedback from customers to enhance the customer […]
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Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business comes with an increase in […]
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Five ways to prevent contact center burnout and reduce turnover rates
It can be difficult and stressful to work in a contact center. Employees may become […]
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Converting Negative NPS Scores into Positive Change: Strategies for Improvement
While a positive Net Promoter Score (NPS) is a coveted indicator of customer satisfaction, a […]
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How To Turn Your Customer Feedback Into Actionable Insights?
It is of the utmost importance for businesses seeking growth to keep an eye on […]
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Boosting Customer Feedback Participation: Proven Tactics for Increasing NPS Survey Responses
Customer feedback is a goldmine of insights that can fuel the growth of a business. […]
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How To Improve Inventory Visibility?
For your business to thrive, improving inventory visibility is crucial. Excess inventory ties up capital, […]
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Why Data Localization is Essential
Data is one of the most important currencies in today’s environment. This is because most […]
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Kapture CX Secures $4 Million to Fuel AI-Powered Customer Support
Amid the AI revolution, Kapture CX Secures $4 Million Investment from Cactus Venture Partners Cactus […]
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