The Role of Artificial Intelligence in CRM
Customer Relationship Management is a fundamental component in any business that wants to thrive in […]
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» More blog posts by Vikas Garg:
Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer the good old way of […]
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I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers […]
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Kapture CRM Wins “Rising Star of 2019” Among CRM Software Evaluated by Top B2B Review Platform
Kapture CRM has experienced breakthroughs after breakthroughs this 2019. A very recent one is our […]
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Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; […]
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5 Upcoming CRM Trends in 2020
Customer relationship management today is no longer a one-size-fits-all solution since the needs and expectations […]
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What makes an integrated CRM platform into a critical business differentiator?
In a hyper-competitive environment, the success of any business depends on discovering and utilizing critical […]
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Why AI Chatbot Should be a Part of Your New Support Strategy
The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]
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Streamline Support: Kapture Now Lets You Merge & Split Tickets
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]
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Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
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