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Vikas Garg

CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

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Kapture authors

» More blog posts by Vikas Garg:

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Charge your Support Services with Kapture X Ameyo Integration

Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to […]

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Kapture’s New Feature Powers Disposition of Field Tickets Based on Situations

Kapture CRM introduces a new feature that helps powers disposition of field tickets based on […]

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5 Insightful Stats about Chat-bots

You might have several heads scratching questions like What is a Chatbot? Are Chatbots Better than Humans? What are the best strategies for leveraging Chatbots to accomplish business…

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How CRM Reports And Analytics Can Turn You Into An Amazing Decision Maker?

Successful businessmen know that growth in business isn’t a naturally occurring phenomenon. They are usually […]

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Why is CRM Vital to Maximize Customer Engagement?

Talking about the customer service industry, we should know that customer engagement is not only […]

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Customer Support Technology in the Era of Trust

Trust – In the absence of this key customer experience factor, brands lack a solid […]

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13 Powerful Phrases You Need to Use for Great Customer Support

Behind every successful business lies a wonderful customer support team. Yes, I know that a […]

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Powerful Helpdesk Software Features That Turn a Single Dashboard into a Ticket Resolution Machine

Customer expectations have never been higher. It’s one thing to win their trust with a […]

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The Consumer Evolution: Creating a Compelling Consumer Experience

In the present scenario, customer satisfaction has become the most significant factor for businesses. Companies […]

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Unite Multi Location Service Centers with Kapture CRM for Faster Customer Ticket Resolution

Kapture CRM introduces a new module that can help electronics and appliance service centres track, […]

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