Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents […]
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» More blog posts by Vikas Garg:
4 Essential Features for Inbound Call Center Software
A customer expectation survey recently found that close to 68% of customers are willing to […]
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Kapture CRM Introduces New Trigger Management Feature That Automates Customer Communication
Kapture CRM’s brand new trigger notification feature lets companies create email and SMS notifications to […]
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Is it necessary to have a Ticket Management Software for Helpdesk Operation?
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain […]
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5 Essential Features that a Ticket Management Software Should Have
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer […]
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4 Questions to Ask during a Mobile CX Demo
Choosing a CX vendor is a herculean task for business decision makers mainly because the […]
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The Ultimate Guide To Why A Large Enterprise Should Switch To A CRM
Large Enterprises that made a shift to CRM solutions saw a 47% increase in their […]
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5 Reasons Why A Service CRM Is A Must Have For Electronics And Appliance Businesses
The overpowering effect of great customer service was recently discovered when a study by American […]
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Support Ticket Reporting Made Less Cluttered
Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. […]
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Omni-channel Analytics: What the Metrics Could Mean
Omnichannel analytics can be defined as the overview of sales within various online sources like […]
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