Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]

Are you tired of juggling multiple tools and struggling to keep track of customer support […]

Keeping up with client expectations is critical to your organization, which means your support operations […]

Ever wondered what is that one thing that can help you be your customer’s first […]

Table of Contents 1 . Essentials for a Successful Chatbot 2. Why does your business […]

In today’s competitive market, consumers hold immense power. Their reviews and experiences, positive or negative, […]

Today’s informed customers hold the power. Easy access to information equips them to make smarter […]

When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]

Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]

Feeling overwhelmed by the sheer number of features offered by different help desk software options? […]

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