12 Tips to Maintain a Positive Attitude in Customer Service
Customer service agents can positively influence customers in so many ways. Let’s talk about some […]
Read More
» More blog posts by Vikas Garg:
What’s First Response Time in a Call Center and How To Improve It?
Responding fast to customer queries makes all the difference in delivering outstanding customer service. There […]
Read More
8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service
Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]
Read More
How Inefficient FMCG Distribution Slows Down Your Business and Ways To Prevent It?
All businesses face some specific challenges, including FMCG. This is an ample market opportunity for […]
Read More
A Comprehensive Guide On Average Handle Time (AHT)
The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]
Read More
How Smart Inventory Management System Lets You Stay On Top of your Business
The key to running a successful retail business is to have good visibility into the […]
Read More
Service Desks vs Help Desks: What Are They and Why Are They Important?
The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, […]
Read More
Mastering Customer Problem-Solving: 9 Proven Techniques
Table of Contents 1 . What Does Customer Service Problem Solving Entail? 2. The Impact […]
Read More
Omnichannel Customer Experience: The Ultimate Guide
Customers use numerous channels to get in touch with your business. They hop channels throughout […]
Read More
The Importance & Best Practices of SaaS Customer Support
If you are looking for great success in the SaaS industry, then having a Customer […]
Read More
