Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

Customer service agents can positively influence customers in so many ways. Let’s talk about some […]

Responding fast to customer queries makes all the difference in delivering outstanding customer service. There […]

Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]

All businesses face some specific challenges, including FMCG. This is an ample market opportunity for […]

The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]

The key to running a successful retail business is to have good visibility into the […]

The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, […]

Table of Contents 1 . What Does Customer Service Problem Solving Entail? 2. The Impact […]

Customers use numerous channels to get in touch with your business. They hop channels throughout […]

If you are looking for great success in the SaaS industry, then having a Customer […]

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