Why Email Response Time matter in Customer Service and how to improve it?
In business, being able to respond to emails faster can help you gain an upper […]
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» More blog posts by Vikas Garg:
How To Improve Customer Experience Using Call Center Routing
Traditionally, call centers have been reactive while addressing customer issues. Hence, they’ve functioned more like […]
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Impact & Benefits of LMS on the Pharmaceutical Industry
Pharmaceutical compliance training pressures have always been higher. With the COVID-19 pandemic sweeping the globe, […]
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Best Practices for Call Center Customer Retention
“Profit in business comes from repeat customers; customers that boast about your product and service, […]
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What is CCaaS: A comprehensive guide
The IT world is migrating to the cloud as more businesses recognize the advantages of […]
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Top Customer Experience Trends in Retail to Follow in 2022
Focus on customer service as a competitive advantage… Retailers who want to build customer loyalty […]
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18 Strategies for Implementing Positive Language in Customer Service
Table of Contents 1 . What is positive language in customer service? 2 . Importance […]
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Developing a Customer Feedback System for Success
Gather, share, and implement customer feedback to help your business grow…. That’s a terrific idea! […]
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20 Customer Service Tips for the Financial Services Industry
Customer service may vary from industry to industry, but the fundamental basics are the same—to […]
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20 Tips for Call Center Customer Service Etiquette
As your first point of contact for customers and your company, your call center agents […]
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