Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

In business, being able to respond to emails faster can help you gain an upper […]

Traditionally, call centers have been reactive while addressing customer issues. Hence, they’ve functioned more like […]

Pharmaceutical compliance training pressures have always been higher. With the COVID-19 pandemic sweeping the globe, […]

“Profit in business comes from repeat customers; customers that boast about your product and service, […]

The IT world is migrating to the cloud as more businesses recognize the advantages of […]

Focus on customer service as a competitive advantage… Retailers who want to build customer loyalty […]

Table of Contents 1 . What is positive language in customer service? 2 . Importance […]

Gather, share, and implement customer feedback to help your business grow…. That’s a terrific idea! […]

Customer service may vary from industry to industry, but the fundamental basics are the same—to […]

As your first point of contact for customers and your company, your call center agents […]

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