Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Developing a Customer Feedback System for Success
Gather, share, and implement customer feedback to help your business grow…. That’s a terrific idea! […]
20 Customer Service Tips for the Financial Services Industry
Customer service may vary from industry to industry, but the fundamental basics are the same—to […]
Best Ways to Overcome Customer Service Challenges in Banking Industry
The days of customers staying with their bank forever are over. Customers are increasingly at […]
What is a VoC program and How to run it successfully?
“We don’t want to push our ideas onto customers, we simply want to make what […]
10 Ways to Improve Customer Service in Education
Annual fees? Transportation facility? Co-curricular activities? Last admission form submission date? These are some of […]
How Customer Data Can Transform Customer Experience in FMCG
Using data and leveraging it to improve experiences for customers is the best-chosen path to […]
Major Challenges & Solutions of Providing Customer Support in the Travel Industry
The travel industry is directly related to tourism and is an extremely competitive sector. Without […]
The Essential Things You Need to Know About Order Management in Retail
Managing orders no matter which industry is a tedious task and will have to be […]
13 Best practices for improving customer experience in healthcare
Healthcare is one of the fastest-growing industries in terms of both revenue and employment. And […]
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