Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

The days of customers staying with their bank forever are over. Customers are increasingly at […]

“We don’t want to push our ideas onto customers, we simply want to make what […]

Annual fees? Transportation facility? Co-curricular activities? Last admission form submission date? These are some of […]

Using data and leveraging it to improve experiences for customers is the best-chosen path to […]

The travel industry is directly related to tourism and is an extremely competitive sector. Without […]

Managing orders no matter which industry is a tedious task and will have to be […]

Healthcare is one of the fastest-growing industries in terms of both revenue and employment. And […]

Inventory management is one of the key processes in an e-commerce company where stock updates […]

The hospitality industry is all about delivering a seamless customer service experience. One bad customer […]

Managing the office scrooge ‘Hoarding’! The word conjures up an image of a gnarly old […]

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