What is a VoC program and How to run it successfully?
“We don’t want to push our ideas onto customers, we simply want to make what […]
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» More blog posts by Vikas Garg:
10 Ways to Improve Customer Service in Education
Annual fees? Transportation facility? Co-curricular activities? Last admission form submission date? These are some of […]
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How Customer Data Can Transform Customer Experience in FMCG
Using data and leveraging it to improve experiences for customers is the best-chosen path to […]
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Major Challenges & Solutions of Providing Customer Support in the Travel Industry
The travel industry is directly related to tourism and is an extremely competitive sector. Without […]
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The Essential Things You Need to Know About Order Management in Retail
Managing orders no matter which industry is a tedious task and will have to be […]
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13 Best practices for improving customer experience in healthcare
Healthcare is one of the fastest-growing industries in terms of both revenue and employment. And […]
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20 Top Challenges & Solutions of Inventory Management
Inventory management is one of the key processes in an e-commerce company where stock updates […]
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21 Common Customer Complaints in Hospitality & Hotels – How to Avoid Them
The hospitality industry is all about delivering a seamless customer service experience. One bad customer […]
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How to Prevent Employee Knowledge Hoarding in the Workplace
Managing the office scrooge ‘Hoarding’! The word conjures up an image of a gnarly old […]
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The Benefits of Single Sign-on for Your Help Desks
Switching platforms while resolving customer queries can be hectic and time-consuming for both the agents […]
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