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Vikas Garg

CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

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Kapture authors

» More blog posts by Vikas Garg:

positive language in customer service

18 Strategies for Implementing Positive Language in Customer Service

Table of Contents 1 . What is positive language in customer service? 2 . Importance […]

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Developing a Customer Feedback System for Success

Gather, share, and implement customer feedback to help your business grow…. That’s a terrific idea! […]

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20 Customer Service Tips for the Financial Services Industry

Customer service may vary from industry to industry, but the fundamental basics are the same—to […]

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20 Tips for Call Center Customer Service Etiquette

As your first point of contact for customers and your company, your call center agents […]

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Best Ways to Overcome Customer Service Challenges in Banking Industry

The days of customers staying with their bank forever are over. Customers are increasingly at […]

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What is a VoC program and How to run it successfully?

“We don’t want to push our ideas onto customers, we simply want to make what […]

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10 Ways to Enhance Customer Service in Education Sector

Annual fees? Transportation facility? Co-curricular activities? Last admission form submission date? These are some of […]

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How to Improve Customer Experience in FMCG Industry using Customer Data

Using data and leveraging it to improve experiences for customers is the best-chosen path to […]

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Major Challenges & Solutions of Providing Customer Support in the Travel Industry

The travel industry is directly related to tourism and is an extremely competitive sector. Without […]

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The Essential Things You Need to Know About Order Management in Retail

Managing orders no matter which industry is a tedious task and will have to be […]

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