Vikas Garg: AI-Driven CX Expert and Kapture CPO

» More blog posts by Vikas Garg:

Switching platforms while resolving customer queries can be hectic and time-consuming for both the agents […]

Wonder why customers just window shop and roll out without making a purchase? Despite having […]

“Around 73% of customers find live chat the most satisfactory form of communication with a […]

Today we are surrounded by the brilliance of artificial intelligence. Take a look around. From […]

Table of Content 1 . The different types of knowledge management systems 2. Pros and […]

Pssst………automate it, automate it, automate it Warranties are service contracts that let your customers know […]

Business thrives on effective communication. It’s easy to become disoriented when there are so many […]

There is no denying that your company is only as good as the decisions you […]

One of the major tasks of customer support in a company is resolving customer issues […]

Future-proofing your company’s customer experience Imagine that you’re a mountain guide and you’re taking your […]

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