The Benefits of Single Sign-on for Your Help Desks
Switching platforms while resolving customer queries can be hectic and time-consuming for both the agents […]
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» More blog posts by Vikas Garg:
11 Tips to Improve Customer Service in Retail Business
Wonder why customers just window shop and roll out without making a purchase? Despite having […]
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10 Benefits of Live Chat for the Travel Industry
“Around 73% of customers find live chat the most satisfactory form of communication with a […]
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AI Ticketing Software: What are the Benefits And Why You Need It
Today we are surrounded by the brilliance of artificial intelligence. Take a look around. From […]
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Understanding Types of Knowledge Management Systems: Pros and Cons
Table of Content 1 . The different types of knowledge management systems 2. Pros and […]
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The Ultimate Guide to Managing Warranty Requests
Pssst………automate it, automate it, automate it Warranties are service contracts that let your customers know […]
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Top 10 Benefits of Cloud Telephony for Small Businesses
Business thrives on effective communication. It’s easy to become disoriented when there are so many […]
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10 Ways to Provide Better Contact Center Reporting and Analytics
There is no denying that your company is only as good as the decisions you […]
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7 Benefits of Ticket Merging
One of the major tasks of customer support in a company is resolving customer issues […]
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How to Build a Customer Success roadmap?
Future-proofing your company’s customer experience Imagine that you’re a mountain guide and you’re taking your […]
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