7 ways to Increase Your Field Technician Productivity
Fieldwork requires a lot of coordination with the contact center and the customers. Managing field […]
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» More blog posts by Vikas Garg:
How to Protect Your Customer Data from Hackers?
CX Cyber Security Essentials Customer Experience (CX) systems are among the most useful applications for […]
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Why do we need an LMS for banking and finance?
The banking industry is undergoing tremendous transformations. Financial services, internal procedures, and most crucially, the […]
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Customer Lifetime Value And Client Retention: Why Is It Important?
What Is Customer Lifetime Value? Customer lifetime value, or yet again, lifetime customer value (CLV, […]
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Top 5 Benefits of Resource Scheduling
For any organization, an efficient resource allocation is always a huge task consuming massive hours […]
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15 Best Practices For Your Social Media Customer Service Strategy
“94% of consumers say an online review has convinced them to avoid a business.” – […]
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Here’s How a Ticketing System Can Save Costs and Your Customers
A ticketing system is a tool that enables the collection, management, processing, and tracking of […]
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Best ways to use canned responses in your live chat
In a customer support team, the ability to offer quick replies to queries in less […]
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Oops! We did it again…
Kapture felicitated as one of India’s Growth Champions by The Economic Times. Kapture as an […]
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Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
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