Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]
Category: Artificial Intelligence
The Powerhouse Behind Exceptional Service: Agent Assist with GenAI
Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]
Managing support in e-commerce during the holiday season
Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
Leveraging AI to elevate CX in the e-commerce landscape
In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]
What is the future of AI in customer service?
It’s fair to assert that AI, particularly within the customer service sector, is not just […]
How AI Enhances Efficiency in Customer Support?
A study from Stanford and MIT found that using AI in customer service makes agents […]
Will AI replace human customer support agents?
“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with […]
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while […]
