Customer Support is one of the key differentiators that every company out there strives to […]
Category: Call Center
Support Queue Management Tips
“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
The Ultimate Guide to Design Customer Support Escalation Matrix
Keeping your customers satisfied and offering them the best experience possible is vital to business […]
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with […]
6 KPIs to Improve Call Center Productivity
The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement […]
Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer the good old way of […]
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to […]
4 Essential Features for Inbound Call Center Software
A customer expectation survey recently found that close to 68% of customers are willing to […]
