Do you recall getting feedback form just after you have a conversation with a customer […]
Category: CRM Software
A Comprehensive Guide to Designing Your Helpdesk Workflow
Table of Contents 1 . What is a helpdesk workflow? 2. Examples of helpdesk workflow […]
Introducing YouTube Integration with Kapture
With 845 million monthly active users, Youtube is one of the most popular platforms in […]
Strategies For Improving a Business’s Customer Focus
Many businesses fail to meet their company goals and objectives because they do not take […]
Handling Customer Complaints on Social Media: Proven Strategies for Success
Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]
The Ultimate Guide to Design Customer Support Escalation Matrix
Keeping your customers satisfied and offering them the best experience possible is vital to business […]
How to Make the Customer Support Agent UI Better
In the past decades, businesses have tremendously evolved in offering services to their customers. A […]
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]
