Customer service agents can positively influence customers in so many ways. Let’s talk about some […]
Category: CRM Trends
THE FUTURE OF SELF-SERVICE
The goal of any customer-centric business is to increase value by decreasing effort. Let us […]
Customer Experience Vs Customer Engagement: Everything You Need To Know
Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]
B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
How Conglomerates Are Utilizing CRM To Grow
Gone are those days when businesses used to make use of bookkeeping or spreadsheets for […]
How To Manage Relationships In A B2B Landscape?
A healthy business relationship is as important as growing the business. It starts with effective […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]
CRM Trends 2020 – Top Predictions for the decade ahead
As you look at your goals for 2020, you find yourself standing at the gates […]
