As consumers, we have access to multiple channels and platforms that help us connect with […]
Category: Customer Service
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to […]
Customer Support Technology in the Era of Trust
Trust – In the absence of this key customer experience factor, brands lack a solid […]
The Consumer Evolution: Creating a Compelling Consumer Experience
In the present scenario, customer satisfaction has become the most significant factor for businesses. Companies […]
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents […]
