The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]
Category: Customer Service
How Persona-Based Surveys are Changing the Game?
Table of Contents 1 . The current scenario with survey feedback 2 . Why Persona-based […]
Managing support in e-commerce during the holiday season
Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
Qualitative And Quantitative Feedback – Key Difference & Importance
Table of Contents 1. What is Qualitative Feedback? 2. Why is Qualitative Feedback important? 3. […]
Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business comes with an increase in […]
Five ways to prevent contact center burnout and reduce turnover rates
It can be difficult and stressful to work in a contact center. Employees may become […]
How to Supercharge Your Automation in Customer Support for Better Efficiency?
With the rise of automation technologies, organizations can now enhance their customer support operations by […]
Scale Customer Support Without Compromising on Quality
As your business grows, so does the demand for customer support. It can be challenging […]
How to Build Customer Empathy?
Empathy is a crucial element in building strong relationships with customers. It helps to create […]
Positive Customer Service Phrases that Support Agents should Use
In the customer service industry, the language that support agents use can have a significant […]
