Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]
Category: Customer Service
Introducing: JIRA Integration with Kapture
Are you tired of juggling multiple tools and struggling to keep track of customer support […]
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization, which means your support operations […]
CX Acceleration: Here Is How to Do It Right
Ever wondered what is that one thing that can help you be your customer’s first […]
Hyper-Personalization: The Next Wave of Customer Experience
In today’s competitive market, consumers hold immense power. Their reviews and experiences, positive or negative, […]
Top 9 Reasons Your Business is Losing Customers
Today’s informed customers hold the power. Easy access to information equips them to make smarter […]
The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]
How To Maximize E-Commerce Customer Service
Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]
12 Tips to Maintain a Positive Attitude in Customer Service
Customer service agents can positively influence customers in so many ways. Let’s talk about some […]
A Comprehensive Guide On Average Handle Time (AHT)
The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]
