Future-proofing your company’s customer experience Imagine that you’re a mountain guide and you’re taking your […]
Category: Customer Service
Customer Lifetime Value And Client Retention: Why Is It Important?
What Is Customer Lifetime Value? Customer lifetime value, or yet again, lifetime customer value (CLV, […]
15 Best Practices For Your Social Media Customer Service Strategy
“94% of consumers say an online review has convinced them to avoid a business.” – […]
Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
10 Tips On Call Center Customer Experience Improvement
Microsoft says, “Globally, 54% of all consumers say that they have higher customer service expectations […]
The Complete Guide for Average Resolution Time (ART)
The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of […]
10 Follow-Up Emails That Improve Customer Loyalty
“You cannot buy loyalty; you cannot buy the devotion of hearts, minds, and souls. You […]
10 Best Ways to Optimize your Customer Success plan
Customer success is like a red dot on Google maps where it is the ultimate […]
Customer Effort Score (CES): A Complete Guide
In the recent competitive landscape, it is easy for customers to switch to another brand […]
Customer Success from a Love Book: Here’s How We Decoded It
Customer Love is two words that companies out there want to achieve every single day. […]
