“94% of consumers say an online review has convinced them to avoid a business.” – […]
Category: Customer Service
Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
10 Tips On Call Center Customer Experience Improvement
Microsoft says, “Globally, 54% of all consumers say that they have higher customer service expectations […]
The Complete Guide for Average Resolution Time (ART)
The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of […]
10 Follow-Up Emails That Improve Customer Loyalty
“You cannot buy loyalty; you cannot buy the devotion of hearts, minds, and souls. You […]
10 Best Ways to Optimize your Customer Success plan
Customer success is like a red dot on Google maps where it is the ultimate […]
Customer Effort Score (CES): A Complete Guide
In the recent competitive landscape, it is easy for customers to switch to another brand […]
Customer Success from a Love Book: Here’s How We Decoded It
Customer Love is two words that companies out there want to achieve every single day. […]
How Brands Can Track And Improve Customer Perception: The Complete Guide
Content Highlights: What Is Customer Perception? Know-How To Track Customer Perception Ways To Improve Customer […]
11 Proven Strategies for Building a Customer-Centric Company
Customers make or break your business. Hence, it is important to plant customers at the […]
