A healthy business relationship is as important as growing the business. It starts with effective […]
Category: Customer Service
Introducing Google My Business Review Integration With Kapture
With Kapture’s seamless Google Business Review integration, you as a business can incorporate customer reviews […]
Building Customer Trust: 5 Easy Ways to Do It
According to Forbes, a whopping 83% of customers would recommend a company they trusted to […]
What Is A Detractor in NPS And How Do You Turn Them Into Promoters?
Net Promoter Score (NPS) is a metric used to assess customer loyalty and the probability […]
Right Ways To Ask For Feedback From Customer
Do you recall getting feedback form just after you have a conversation with a customer […]
A Comprehensive Guide to Designing Your Helpdesk Workflow
Table of Contents 1 . What is a helpdesk workflow? 2. Examples of helpdesk workflow […]
How to Measure & Improve Contact Center Productivity
An estimated $41 billion is lost by U.S. companies alone each year due to poor […]
Introducing YouTube Integration with Kapture
With 845 million monthly active users, Youtube is one of the most popular platforms in […]
Strategies For Improving a Business’s Customer Focus
Many businesses fail to meet their company goals and objectives because they do not take […]
The Road to Customer Satisfaction: Best Practices Unveiled
Table of contents 1 . What is the importance of customer satisfaction? 2. The Five […]
