Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]
Category: Customer Service
B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!
“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]
How To Manage Relationships In A B2B Landscape?
A healthy business relationship is as important as growing the business. It starts with effective […]
Introducing Google My Business Review Integration With Kapture
With Kapture’s seamless Google Business Review integration, you as a business can incorporate customer reviews […]
Building Customer Trust: 5 Easy Ways to Do It
According to Forbes, a whopping 83% of customers would recommend a company they trusted to […]
What Is A Detractor in NPS And How Do You Turn Them Into Promoters?
Net Promoter Score (NPS) is a metric used to assess customer loyalty and the probability […]
Right Ways To Ask For Feedback From Customer
Do you recall getting feedback form just after you have a conversation with a customer […]
A Comprehensive Guide to Designing Your Helpdesk Workflow
Table of Contents 1 . What is a helpdesk workflow? 2. Examples of helpdesk workflow […]
How to Measure & Improve Contact Center Productivity
An estimated $41 billion is lost by U.S. companies alone each year due to poor […]
