In the realm of customer service, the term “proactive customer service” is often mentioned. While […]
Category: Customer Service
The Best Customer Ticket Assignment Strategies
“People will soon forget what you said. They will never forget how you made them […]
How Do You Evaluate Customer Service
When your customers are satisfied and happy with your customer service they tend to promote […]
Practical Ways to Automate Ecommerce Customer Service
Automated customer service in e-commerce is a method of responding to customers by leveraging a […]
Strategy to Deliver a More Personalized Customer Service
Happy customers are your biggest advocates and can become your most successful sales team. –Lisa […]
Holiday Customer Service: Tips to Handle Support Smoothly
Did you know that according to Microsoft, about 96% of consumers say customer service is […]
A Complete Guide to Train Customer Service Agents Using LMS & KMS
Is this annoying or is this annoying? The agent tells you they will get back […]
9 Tips that will help you improve your First-Call Resolution rates
According to a report by Forbes, about 74% of consumers are at least somewhat likely […]
How to Get a 360-Degree Overview of Your Customers
‘Please wait for 2 minutes while I access your information.’ ‘Can you please give us […]
Resolving customer issues faster: A guide to creating delightful customer experiences
Be it a small business or a Fortune 500 company, customer experience is always a […]
