A closer look at Kapture’s new UI and what you can expect from it. If […]
Category: Customer Service
How to Make Customer Support Better
Building delightful customer relationships is something that may sound very easy and simple, but is […]
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]
How to Make the Customer Support Agent UI Better
In the past decades, businesses have tremendously evolved in offering services to their customers. A […]
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that […]
3 Efficient Ways for B2B to Improve their CX
Over the past few years, the appreciation of CX has rapidly grown. Businesses are now […]
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with […]
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while […]
