If you are a frequent website or app user, you might have noticed a “chat […]
Category: Help Desk Software
10 Strategies for Doing Customer Service Right as a Startup
Exceptional customer experiences are no longer just a bonus—they’re a necessity. For startups, building strong […]
How To Boost Customer Satisfaction With Help Desk Software
Want Great Customer Satisfaction Rates with Help Desk Software? Let us guide you further into […]
A Comprehensive Guide to Designing Your Helpdesk Workflow
Table of Contents 1 . What is a helpdesk workflow? 2. Examples of helpdesk workflow […]
9 Tips that will help you improve your First-Call Resolution rates
According to a report by Forbes, about 74% of consumers are at least somewhat likely […]
How to Get a 360-Degree Overview of Your Customers
‘Please wait for 2 minutes while I access your information.’ ‘Can you please give us […]
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that […]
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving […]
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while […]
