The widespread outbreak of the pandemic affected almost all sectors across the globe in a […]
Category: Help Desk Software
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates […]
6 KPIs to Improve Call Center Productivity
The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement […]
How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to switch brands because the latter […]
Streamline Support: Kapture Now Lets You Merge & Split Tickets
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to […]
Powerful Helpdesk Software Features That Turn a Single Dashboard into a Ticket Resolution Machine
Customer expectations have never been higher. It’s one thing to win their trust with a […]
